- Not customer focused - No rightsizing - Bro & Hustle culture - Underwhelming management - Poor commission & payment structure - Lackluster Training - Scummy I should've known when my equipment smelt like cigarette smoke, that working here would be a bad time. As an employee you are heavily implied and incentivized to sell the highest tier product, regardless of what the customer says. This usually turned in to nagging the customer for a "better deal," when that's just not the reality. The majority of your "commission" is based on a certain ratio of calls to sales, which is fine. The issue is that you're not at all protected by calls that you cannot possibly help with, including: - calls in languages that you don't speak - calls from customers trying to connect to flight partners (yep, as in people calling about their airplane tickets, which you cannot possibly help them with) - overtly rude/sporadic customers Meanwhile, if your ratio doesn't cut it for the week, your commission is essentially cut by half. Couple this with a call system that gives more inbound calls to veteran sellers, and one bad day could lose you a large chuck of your paycheck. Add on top of that the poor starting salary, and you'll end up working for well below a living wage. Besides my own manager who I enjoyed working with, the rest of the upper management is bad almost to the point of hilarity. Unprofessional, unhelpful, dodging questions; it's almost like they're actors, and the role is a bad boss. And the bro culture is insane. I've heard managers say things in zoom meetings that would otherwise 100% land them in a meeting with HR. Just plain inappropriate things to say at work. And that's barely the half of it. All in all, work anywhere else, doing anything else, at all. You deserve better than what clearlink could give you. My favorite quote from one of the high level managers: "finesse with integrity"
