Does Closet Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, Closet Factory employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Closet Factory. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Closet Factory?

55% of Closet Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Closet Factory 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Closet Factory?

Designer (64) , Design Consultant (15) , Senior Designer (15) , Designer/Sales (11) , Installer (9) , Sales (6) , Service Coordinator (5) , Design/Sales Consultant (4) , Sales Manager (4) , Sales Representative (4) , Carpenter (3) , Closet Designer (3) , Customer Service Representative (3) , Lead Installer (3) , Manager (3)

What are the pros of working at Closet Factory according to real employee reviews?

"Having a flexible schedule and everyday is a little different." ((in 20 reviews)); "The People are great!" ((in 14 reviews)); "Flexible schedule, and you manage yourself" ((in 10 reviews)); "Flexible hours and fun if you like designing." ((in 8 reviews)); "Good work environment" ((in 6 reviews))

What are the cons of working at Closet Factory according to real employee reviews?

"Commission only but that lit a fire for me so I stayed busy and got referrals to more than make ends meet." ((in 17 reviews)); "no training, being a male working there I felt that when I tried to ask manager something he would say that he'd get back to me." ((in 13 reviews)); "No benefits or paid holidays." ((in 9 reviews)); "The pay is 100% commission, which can result in unpredictable paychecks." ((in 7 reviews)); "This is sales, so you will be contacted by clients at all hours of the day and night and during your time off." ((in 3 reviews))

What are the top reviewed Closet Factory locations?

Los Angeles , Deerfield Beach , Houston , Fort Myers , Fort Lauderdale , Charlotte , Denver , Saint Louis , Austin , San Diego , Pittsburgh , Fanwood , Raleigh , Jacksonville , Marlton , New York , Scottsdale , Dallas , San Carlos , Seattle , Columbia , Ashland , Richmond , Apex , Grapevine , Sacramento , San Jose , Las Vegas , East Greenwich , Waldorf

Closet Factory reviews

3.4

55% would recommend to a friend

(245 total reviews)

Greg Stein

70% approve of CEO

56% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.4

Career opportunities

3.3

Senior management

3.1

Compensation and benefits

Closet Factory has an employee rating of 3.4 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Closet Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Jan 21, 2022

Unprofessional & bad for business!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only pro here is the hard-working employees from the crew to designers. Which really isn’t the way they’re being taken advantage of.

Cons

The owners are inexperienced in running a business and managing employees. Laurie talks AT everyone with an attitude and aggressive tone. And thinks she can get away with it because its a Franchise - there is no one to report her behavior to. She gives the company a bad rapport. They are unorganized and sporadic. They overcharge clients and do not refund their money. Talk negatively about clients and employees around the office (out loud). Laurie has no self- awareness and because of it creates a toxic environment. She hides behind the fact she’s never managed before. Which is fine, but you don’t talk to people disrespectfully and expect them to work for you. I wouldn’t work here even if I were desperate for a job. These people seem to be working under the influence of drugs with the daily outbursts that occur in the office and dilated pupils. Not a professional place to work to say the least. Overall bad for business.

Closet Factory Response

4y

I am very saddened to hear how upset you are. You can contact Dan Grandon, President of Franchising. Laurie has been in the industry for many years although you are correct that this is their first year in business - in this market. I think it's best you speak to Dan about your concerns. I question many of the statements you are making because some are very slanderous however I am not here to judge. Every employee that invests their time and energy in Closet Factory should feel they can be heard and I do want to express that it's most unfortunate that it wasn't a match. We do wish you the best.

5.0

Jan 17, 2022

I’m happy I applied

Closet designer

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, ability to earn a lot of money, great training program

Cons

No flat rate, sales is 100% commission for my location

Closet Factory Response

4y

Thank you

4.0

Dec 16, 2021

Great customer service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Closet Factory provides great customer service.

Cons

when push comes to shove, and they are in trouble with a customer, they blame their employees.

Closet Factory Response

4y

Hi, I know Bryan and Teresa well. I am absolutely positive they step up and take responsibility for their entire operation. They also participate in the community and give back. They hold all their employees and customers in the highest regard so I am wondering if there is a typo or words missing in your CONS. I do firmly believe they offer, you as an employee, an open door to discuss your concern that an employee was "blamed" for something. If you feel somehow that you were held accountable when the situation was out of your control or any concern you have I know they will talk it out with you so the air can be cleared.

Viewing 130 - 132 of 245 Reviews

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