Closet Factory reviews

Showed up a day before my interview to check out the company and showroom. Asked for Steve/Lori Newman and they were kind enough to give me a hour of their time which was completely unexpected. I also got a chance to meet one-on-one with Brian Nemeth, their General Manager, who layed out the sales process and the extensive training they provide to get new Designers up and running quickly. My conversation with Steve and Lori revealed very seasoned and competent Franchisee's who are looking to double the size of their business by hiring equally successful sales, installation, support, and management people. I was VERY IMPRESSED with Steve and Lori and their commitment to quality installations for customers. I was also amazed with the range or products they are now involved in. Clearly Steve was correct that the company name may be too narrow and doesn't express the full capabilities of the firm...my guess is that one day the name may be updated to include everything they do from closets to Motor Trend Garage upgrades, to home offices, mudrooms, laundry rooms, entertainment centers, media rooms, etc. The way Steve explains it, the Closet Factory is involved in home and office storage systems and all that that encompasses. THE KEY: My sense is that these are really good people who are also very capable managers as well as Franchisee's, who invite other capable professionals to align themselves with a solid company, providing very high quality products, and a unique commitment to customers. After all, as they explained to me, a large percentage of their sales production is generated from repeat customers...customers who have become "clients" and have forged a relationship with the "people" at The Closet Factory. From these client relationships come 100's of referrals to friends, families, and co-workers. That impressed me too...when much of your business comes from referrals you know that you must be doing things really right!