Co-op reviews

Thank you for sharing your thoughts with us. We're glad to hear that your transfer to another store went smoothly and that you're continuing your employment with us. We want to assure you that our stores have a well-defined management structure. Each store is led by a Store Manager, who oversees everything. They get support from Operations Managers, who look after several stores. In addition, we have Customer Team Leaders, or Supervisors, like yourself. You know firsthand how important this role is. As a key holder, you help keep things running smoothly, whether the manager is there or not. Our team leaders are there to support Customer Team Members, making sure they can give our customers the best experience. We genuinely care about our staff and their growth. Our management structure is designed to ensure everyone gets the attention and support they need. We value our employees and aim to create a positive and supportive work environment.

Thank you for your review and feedback. We understand your frustration and confusion. We’ve asked for clarity around your concerns, and we’ve been advised that negotiations on changes to contracts are still underway. Co-op will continue to remain compliant with the Working Time Directive. The confusion may arise from the discussion between your contracted hours versus your shift availability. We recommend that you speak with your union representative and your Transport Manager at West Thurrock for further information on what these proposals mean for you.