Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (662) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 601 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 284 reviews)); "Great colleagues and discount of products" ((in 257 reviews)); "Great people and place to work" ((in 254 reviews)); "good benefits and build relationships" ((in 175 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 369 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 289 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 93 reviews)); "Breaks were short and infrequent" ((in 55 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,267 total reviews)

Kate Allum

58% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews

1.0

Mar 20, 2025

Appalling

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None - awful experience - unsupportive and uncaring

Cons

Awful experience - unsupportive and uncaring. Would not wish this on my worst enemy.

Co-op Response

1y

We're sorry that you feel this way. Co-op has successfully campaigned to change the law in making violent crime against retail workers a stand alone offence. We know that more needs to be done and continue to invest in resources and technology to keep our colleagues and customers safe. If there is a specific incident or concern that you would like us to look into then please contact us using the former colleague contact form at colleagues.coop.co.uk/contacts

3.0

Mar 18, 2025

Its fine

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good pay and team members are great.

Cons

Never enough time to complete tasks, always leave a shift feeling awful.

Co-op Response

1y

Thank you for leaving a review and for your feedback. We're glad to see that you're happy with your pay and that you're working alongside great colleagues. Please speak to your manager about how you're feeling and to explore ways to support you with your workload.

3.0

Mar 17, 2025

Meh

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Normally nice staff Stable job

Cons

Management has never been great Tend not to promote Customers There too often

Co-op Response

1y

Thank you for your review and feedback. We're sorry that you feel this way. Our customers are the reason why Co-op exists, and to see them listed as one of the negative aspects of the job doesn't align with our commitments to providing great service within our communities. We're sorry that you feel that there are no opportunities to progress and would recommend that you firstly speak to your manager about your career aspirations and together you can work out where your development areas might be. We also recommend that you visit the Development Hub SharePoint site and search for courses that may appeal to you. Finally, please visit the internal careers website and sign up for job alerts so that you can be among the first to hear of roles in your area.

Viewing 313 - 315 of 6,267 Reviews

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