Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (662) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 607 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 284 reviews)); "Colleagues are great and work hard" ((in 261 reviews)); "Great people and place to work" ((in 260 reviews)); "Good Benefits for pensions and flexibility" ((in 157 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 379 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "Some managers are awful and make you hate your job" ((in 191 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 91 reviews)); "Breaks were short and infrequent" ((in 56 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,267 total reviews)

Kate Allum

49% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Dec 30, 2016

Started Great, However

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The teams that you work with are truly great. They all push themselves to the extra mile to help each other out. Most of the time unpaid!

Cons

Work life completely takes over your personal life. I've worked for the Co-op for 5 years within that 5 years the expectation seems to be swaying towards, if you want to work for us, be available 24/7 and expect to work 50/60 hours a week if you want to keep your job. There was a time I loved working for this company, now however, I feel as though your best is not good enough, and they will find the slightest excuse to get rid of you as 'there is always someone down the road who will do your job'

4.0

Dec 18, 2016

Customer care

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friends and teamwork, more focus of helping each other.

Cons

More understanding of needs of the customer

Co-op Response

9y

Thankyou for your feedback and comment. It's lovely to hear that you feel part of a team, after all we succeed more when we all work together. Regarding communication, it would be great to know what exactly you would like to improve as digital communication for colleagues is something that we're working hard on. ^Catherine

5.0

Dec 13, 2016

Good employer

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

I am a customer service advisor for motor insurance. When you begin you get 5 weeks of training including 3 weeks in a class room and then 2 weeks on a supervised team so you can easily get help. It really prepares you for the job and doesn't throw you in at the deep end.

Cons

There are a lot of tests

Co-op Response

9y

Thankyou for your comment and feedback. It's great to hear that you feel like you were given ample training to jump into your job. I hope you continue to enjoy your job and take part in future training. ^Catherine

Viewing 6016 - 6018 of 6,267 Reviews

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