Cohere Health reviews

3.2

46% would recommend to a friend

(255 total reviews)

46% positive business outlook

Cohere Health has an employee rating of 3.2 out of 5 stars, based on 255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cohere Health employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

255 reviews
1.0
Feb 8, 2021

Puertas del infierno

Recommend
CEO approval
Business Outlook

Pros

The service floor team is great to work with. Everyone tries their absolute best to assist with the ever changing climate of service operations. The pay is greatly above average and you have a decent work/life balance.

Cons

There are multiple service floor members who have been planted by leadership to report back on others to get them reprimanded. The climate is forever changing in this place and leadership seems to love it. The pay is a bait to get you in and you will quickly understand why. Leadership is an absolute joke! They are very negative, display favoritism and retaliation. The department I was in was completely chaotic and it was evident that management had no clue what they are doing. Leadership bullies team member and have to respect for others.

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Cohere Health Response
5y
At Cohere, we value team members' feedback, we appreciate you taking the time to share your thoughts with us. We strive to provide an environment where team members are comfortable speaking with their leaders and providing real time feedback. We wish we could have received your input while you were with Cohere and would have enjoyed partnering together to make positive improvements. As a startup organization there are items that are being developed and implemented often to help fine tune our processes. Cohere’s adjustments in processes are intentional and based off of feedback from our team members and providers experiences. One of our greatest assets at Cohere Health is the people. The team members who are processing the work everyday are important and the ideas and feedback shared with the Leadership team is extremely valued. The leadership team works directly with the team members to quickly and effectively implement change. Based on feedback from many team members, we were able to increase the amount of support provided to each work function, which provides quick responses to questions that arise. The people who are in the rooms are there to support Cohere team members, not to reprimand. The plan of the day is an item that Cohere shares with the team members as another form of communication. We will be taking a look at our current process to identify areas of improvement for the plan of the day to make this easier for our team members. We wish you the best in your future endeavors. Thank you again for your feedback.
2.0
Oct 26, 2021

Is it worth it? Eh

Recommend
CEO approval
Business Outlook

Pros

- Friendly coworkers - Very diverse - Career opportunities if you are complacent & don’t question them

Cons

Very disorganized, yes it is a startup but certain things are common sense. —Heath insurance isn’t poor, providers who accept Harvard pilgrim are a lot of poorly rated facilities. -Watch you 24/7 on Zoom, have to update your phone whereabouts as if they cannot trust you to complete your work. ***They mislead you about the shift you would be hired for working, now that they are expanding they did not hire people for specific later shifts within their time zone.** but instead are making everyone potentially change their shifts. Supervisors & Leads are not helpful but rather so focused on career mobility that they simply reiterate generic ineffective scripting like robots. Very business centric in an inhumane way and their policies on expediting cases for provider offices does not make sense to anyone with healthcare experience and they cannot rationally explain why. Salary is NOT commensurate with experience so there are unknowledgeable people and even some with no healthcare or business experience who could be working above people with 13 years of said experience which is counterproductive and it shows in how the business runs. Very much a networking company to work your way up.

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Cohere Health Response
4y
At Cohere, we really value team member's feedback and truly thank you for taking the time to share how you feel. We strive to ensure all team members are able to receive real time support, while also building a sense of community and teamwork. This is done through Zoom which gives all the opportunity to be part of the virtual contact center and interact with teammates. Cohere believes in pay equity and is very honest with potential employees during the interviewing and hiring process about the pay rate and future hours of operation. We are very interested in all team members' professional growth and work closely with team members towards those goals. We have a defined career laddering program for our Intake team members that is accessible via our internal web based resource page and is reviewed with new team members live quarterly. We encourage you to speak directly with the leadership team about your goals and career aspirations; as we as a company are very interested in cultivating talent and creating a positive work experience. We can’t wait to be a part of your journey.
1.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The job is fairly easy and the support/teamwork from other employees is good.

Cons

Entirely too much micromanagement! Have to be on camera at all times (unless you are part of the clique), have to clock-in/out and send messages in multiple places as to what you are doing at all times. Schedule and work instructions change multiple times per day, you are expected to check your schedule every 30 mins to see if your function has changed. Drinking the "Kool-Aid" is a requirement if you want to stay on with this company, as they promote favoritism, tattling and spying and treating employees like children who are not responsible enough to do their job without being "babysat"

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Cohere Health Response
1y
Hi there, Thank you for taking the time to provide your review. We’re glad to hear that you’ve found the job manageable and that your coworkers have provided a supportive and team-oriented environment! We hear your concerns regarding the structure of day-to-day responsibilities, frequent schedule changes, and multiple check-ins. We value your input and we’re sorry to hear that this was your experience. We’ll be sure to share your feedback with the team. Cheers, Asia Ring Candidate Experience Specialist @ Cohere Health
Viewing 16 - 18 of 255 Reviews

Glassdoor has 286 Cohere Health reviews submitted anonymously by Cohere Health employees. Read employee reviews and ratings on Glassdoor to decide if Cohere Health is right for you.