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      Cohere Health

      Engaged Employer

      Cohere Health reviews

      3.2

      44% would recommend to a friend

      (255 total reviews)

      46% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.1

      Career opportunities

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Culture & values

      2.7

      Senior management

      Cohere Health has an employee rating of 3.2 out of 5 stars, based on 255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cohere Health employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      255 reviews
      2.0
      Oct 26, 2021

      Is it worth it? Eh

      Intake specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Friendly coworkers - Very diverse - Career opportunities if you are complacent & don’t question them

      Cons

      Very disorganized, yes it is a startup but certain things are common sense. —Heath insurance isn’t poor, providers who accept Harvard pilgrim are a lot of poorly rated facilities. -Watch you 24/7 on Zoom, have to update your phone whereabouts as if they cannot trust you to complete your work. ***They mislead you about the shift you would be hired for working, now that they are expanding they did not hire people for specific later shifts within their time zone.** but instead are making everyone potentially change their shifts. Supervisors & Leads are not helpful but rather so focused on career mobility that they simply reiterate generic ineffective scripting like robots. Very business centric in an inhumane way and their policies on expediting cases for provider offices does not make sense to anyone with healthcare experience and they cannot rationally explain why. Salary is NOT commensurate with experience so there are unknowledgeable people and even some with no healthcare or business experience who could be working above people with 13 years of said experience which is counterproductive and it shows in how the business runs. Very much a networking company to work your way up.

      avatar
      Cohere Health Response
      4y
      At Cohere, we really value team member's feedback and truly thank you for taking the time to share how you feel. We strive to ensure all team members are able to receive real time support, while also building a sense of community and teamwork. This is done through Zoom which gives all the opportunity to be part of the virtual contact center and interact with teammates. Cohere believes in pay equity and is very honest with potential employees during the interviewing and hiring process about the pay rate and future hours of operation. We are very interested in all team members' professional growth and work closely with team members towards those goals. We have a defined career laddering program for our Intake team members that is accessible via our internal web based resource page and is reviewed with new team members live quarterly. We encourage you to speak directly with the leadership team about your goals and career aspirations; as we as a company are very interested in cultivating talent and creating a positive work experience. We can’t wait to be a part of your journey.
      5.0
      Oct 7, 2021

      Change Is GOOD! Honest Review

      Intake specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love that this company puts the providers AND employees first. We are very much a family unit except via Zoom and Headsets. I will say the process was pretty straightforward. I applied, a week later had a phone interview, then a proficiency project of sorts, then another group interview. At first I was skeptical because I wanted a lead to supervisory position (my previous role was a unit supervisor), but I decided to still take the plunge. It's a newer company, with fresh ideas and real room for growth. I received all my equipment within a week, and even though training isn't as long as I am use to, it is comprehensive and I feel like I am well prepared. We also get a stipend for above average internet speeds on a reimbursed basis. I mostly enjoy the positive energy, the transparency and open door policies, additionally, I am now going through a difficult time related to illness of one of my family members. We have amazing benefits, and leave options (some paid) which creates amazing work life balance. I LOVE that is is permanently remote and this was one of the reason I decided to leave my previous employer. I love that we are supported DAY 1.

      Cons

      I would like to say a more competitive comp package, but this was due to the fact that I was expecting to enter as a lead at the very least, before I interviewed the position was taken down and only offered internally, which I understand. I would like to see tuition reimbursement and maybe 4*10 schedules and early morning schedules. I hope that as we grow as a company it will continue to feel like "home". Places that pay more and are bigger tend to forget about you as an individual. At the end of the day, its new and constantly improving versus something established but set in its way and limited growth or favoritism. I feel like I "fit" here.

      avatar
      Cohere Health Response
      4y
      Thank you for your feedback! It's much appreciated! I am so glad you feel like you belong at Cohere. We take pride in providing growth opportunities for our team members and we will work hard to ensure those growth opportunities continue to be availalble no matter how large we may become as an organization.
      5.0
      Oct 1, 2021

      What a Fantastic Place to Work!

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cohere is a great place to work! A fast growing company that values the contributions of its workforce. The work is rewarding. This is by far the best contact center I have ever worked in. There are so many opportunities to learn new functions and to grow with Cohere. The pay is above average in the contact center space. Everyone is very welcoming and friendly.

      Cons

      There is a tremendous amount of change that happens very quickly, it's well communicated but a lot happening at one time.

      avatar
      Cohere Health Response
      4y
      Thank you for your kind words! We are so glad you are on the Cohere team!
      Viewing 235 - 237 of 255 Reviews
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      ReviewsCohere Health reviews

      Glassdoor has 286 Cohere Health reviews submitted anonymously by Cohere Health employees. Read employee reviews and ratings on Glassdoor to decide if Cohere Health is right for you.