Does Collette pay their employees well?

According to anonymously submitted Glassdoor reviews, Collette employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Collette. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at Collette?

56% of Collette employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Collette 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Collette?

Business Development Manager (24) , Tour Manager (11) , Marketing (6) , Client Care Agent (5) , District Sales Manager (5) , Intern (5) , Client Relationship Specialist (4) , Accounting (3) , Analyst (3) , Client Care Agent(WAH) (3) , Client Care Specialist (3) , Customer Care Agent (3) , Customer Service (3) , Group Specialist (3) , Product Manager (3)

What are the pros of working at Collette according to real employee reviews?

"Some of the people were great" ((in 34 reviews)); "They have a good benefits package with an on" ((in 24 reviews)); "Culture is great." ((in 18 reviews)); "Great company culture and travel perks." ((in 10 reviews)); "Safety & Security does an amazing job with upkeep on the offices and creating a sense of an extremely safe work environment." ((in 6 reviews))

What are the cons of working at Collette according to real employee reviews?

"Parking can be difficult." ((in 11 reviews)); "Some management can be horrible" ((in 11 reviews)); "Salaries are extremely low and they will tell you that they increase but they don't." ((in 10 reviews)); "Limited work life balance, expect a lot of employees." ((in 8 reviews)); "Nepotism is everywhere being a family owned company." ((in 7 reviews))

What are employees saying about Collette layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Collette layoffs and their outlook for job security at Collette in 2026.

What are the top reviewed Collette locations?

Pawtucket , Providence , Los Angeles , New Brunswick , New York , Charlotte , Jacksonville , Nashville , Cincinnati , San Diego , San Jose , Henderson , Las Vegas , Central Falls , Warwick , Portland , Boston , Dedham , Attleboro , Worcester , Pawtuxet , Pawtucketville

Collette reviews

3.6

56% would recommend to a friend

(239 total reviews)

Jaclyn Leibl-Cote

59% approve of CEO

69% positive business outlook

Ratings by category

3.8

Culture & values

3.7

Work/Life balance

3.5

Diversity & inclusion

3.4

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

Collette has an employee rating of 3.6 out of 5 stars, based on 239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Collette employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

239 reviews

3.0

Jun 21, 2023

Flexibility is the biggest pro with Collette

Client relationship specialist

Recommend

CEO approval

Business Outlook

Pros

Flexibility, family-owned, travel opportunities, expensive but good benefits especially the EAP

Cons

Pay, limited earning potential (meaning merit increases aren't even worth going above and beyond), opportunities for growth from within, lack of direction, lack of diversity, no clarity in the role, no true partnership with the BDMs, and new call center employees aren't trained properly so a lot falls back on veteran agents

1.0

Mar 11, 2021

Never Utilize Collette for Employment or Travel

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

- Great Benefits. That is it.

Cons

- Management is highly disrespectful to struggling employees who are new to the travel industry or are not already their personal friends or former colleagues. - If you are strictly a hands-on learner, you will not make it through the first 20 days of classroom training unless you're experienced in the industry or know management personally. - Favoritism - Management is not accountable for their own actions/mistakes. - Local Management and Headquarters (HQ) in RI are not a firm and united front when it comes to policies and procedures as well as other important issues, which leads to a lot of confusion and failures in the training room. - Company will continue to harass you and your family by phone, email and regular mail about using their services long after the company lets you go. With everything that happened at Collette, my family and I will NEVER utilize them for employment or travel. A company that cannot follow its own "Core Values" and treat all of their employees with the same respect, honesty, kindness, and understanding are not worth supporting in any manner.

3.0

Nov 1, 2020

Family owned

Sales director

Recommend

CEO approval

Business Outlook

Pros

Great product, easy to outsell competition.

Cons

Internal chaos and lack of communication slows business progression

Viewing 46 - 48 of 239 Reviews

Jobs at Collette

Air Ticket/Quality Control Coordinator

Creative Enablement Specialist

Tour Operations Manager

Collette

Collette reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexibility is the biggest pro with Collette

Never Utilize Collette for Employment or Travel

Family owned

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