Is Commerce Bank a good company to work for?

Commerce Bank has an overall rating of 3.8 out of 5, based on over 1,131 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 65% of employees would recommend working at Commerce Bank to a friend and 66% have a positive outlook for the business. The best reviews about Commerce Bank have been left by employees working as Project Manager , Branch Manager and Assistant Branch Manager .

Does Commerce Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Commerce Bank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Commerce Bank. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Commerce Bank?

65% of Commerce Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Commerce Bank 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Commerce Bank?

Personal Banker (105) , Personal Banker I (52) , Personal Banker II (39) , Bank Teller (20) , Branch Manager (17) , Assistant Branch Manager (15) , Teller (14) , Project Manager (13) , Product Manager (11) , Analyst (10) , Manager (10) , Software Engineer (9) , Customer Service Representative (8) , Account Manager (7) , Credit Analyst (7)

What are the pros of working at Commerce Bank according to real employee reviews?

"The culture is great!" ((in 103 reviews)); "Good benefits and 401knprogram" ((in 98 reviews)); "A lot of really great people" ((in 86 reviews)); "pay is good for not requiring a ged or any degree" ((in 60 reviews)); "Work life balance is good and easy going." ((in 44 reviews))

What are the cons of working at Commerce Bank according to real employee reviews?

"Upper management doesn't seem to care." ((in 12 reviews)); "Personally I pull in about $20k short of the median salary for my position." ((in 12 reviews)); "Supervisor always LOUD and DISRESPECTFUL" ((in 6 reviews)); "Compensation and benefits are available but not the best." ((in 6 reviews)); "Blatant favoritism." ((in 5 reviews))

What are employees saying about Commerce Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Commerce Bank layoffs and their outlook for job security at Commerce Bank in 2026.

What are the top reviewed Commerce Bank locations?

Kansas City , Saint Louis , Clayton , Springfield , Columbia , Wichita , Kansas City , Overland Park , Shawnee , Lawrence , Cape Girardeau , Saint Charles , Creve Coeur , Peoria , Saint Joseph , New York , Olathe , Town and Country , Bloomington , Blue Springs , Bolivar , Tulsa , Denver , Lenexa , Manhattan , Kirkwood , Grandview , Independence , Saint Ann , Nixa

Commerce Bank reviews

3.8

65% would recommend to a friend

(1,070 total reviews)

John W Kemper

88% approve of CEO

66% positive business outlook

Ratings by demographic groups

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Commerce Bank has an employee rating of 3.8 out of 5 stars, based on 1,070 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Commerce Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews

1.0

Mar 28, 2019

Definitely not recommend

Retail personal banker

Recommend

CEO approval

Business Outlook

Pros

Good pay, really nothing else

Cons

Steep sales goal, lack of customer focus, far below average management, apathetic staff

Commerce Bank Response

7y

First, thank you for your three plus years at Commerce. We appreciate all the hard work you put in with us during that time. We’re glad you were pleased with the total compensation package but disappointed that the rest of your experience wasn’t what you were looking for. In the past few years we have made some adjustments to our retail branches and transformed the Teller role into a Personal Banker position. Personal Bankers not only perform transactions but also assist customers with their other financial challenges. This does involve some sales and production goals, and this kind of role isn’t a fit for everyone. We offered training and support to make the transition seamless for staff and managers and we’re sorry to hear that wasn’t your experience. We’d like to hear more, please message us at jobs@commercebank.com.

5.0

Mar 24, 2019

Great environment

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Good atmosphere, amazing coworkers, great pay

Cons

Long training, part time workers required to work Saturdays

Commerce Bank Response

7y

Hi and thank you for your review! Our re-vamped retail banking training program is fairly new, and we are always looking for suggestions to improve, so we appreciate your thoughts. We will take your feedback under advisement. Welcome to the Commerce team!

1.0

Mar 12, 2019

Horrible training and environment

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Decent benefits and insurance. Pay isn’t to shabby either.

Cons

Training is horrible. The systems they use are outdated and fragmented. Management pushes sales and can seem hostile at times. Processes and procedures are not clearly explained to new employees, so I didn’t know I wasn’t supposed to do things until I got talked to for doing them. Also, universal banking needs some tweaking. You literally have to jump out of your chair and run to the door at some branches to greet the customers at the door, which can be impossible at times. Design or remodel your branches for universal banking if you want it done that way.

Commerce Bank Response

7y

Thank you for your feedback, we appreciate you taking the time to share your thoughts. We’re glad you were pleased with the Total Rewards package at Commerce, we put a lot of work into making sure our employees are rewarded for all the hard work they do. We are disappointed to see that you did not receive the training you needed to be successful in your role. That is not the experience we want our new hires to have and we will take it under advisement to improve in the future. The universal banking model is constantly being fine-tuned and remodeling our older branches is a part of that overall plan. We appreciate our employees and customers being patient during these changes. Thank you again for your review!

Viewing 745 - 747 of 1,070 Reviews

Jobs at Commerce Bank

Customer Service Representative

Customer Support Specialist - BankCard Fraud

Oakville, St. Louis, MO

Commerce Bank

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