Pros
Excellent health care benefits, 3 weeks vacation, free snacks.
Cons
Compass just cares about helping their agents - and not even ALL of their agents. They are so focused on helping their principal agents that they forget the team members are agents in their own right too. Yet, they couldn't care less about team members and have implemented zero trainings for them. If they are looking for the onus to be on the principals to train their team, then they should train or offer guidance to those principals. As for employees, we were all overworked and underpaid, challenged on a daily basis, and asked to work on nonsensical projects at a moment's notice. I still can’t figure out if it’s a tech company or a real estate company although I’m leaning towards the former. If you want to call yourself a tech company though, you might want to get your tools working correctly so when we demonstrate the tools, they don’t stop working mid-way through the training leaving staff and agents frustrated. Also, find something better than BlueJeans. There's nothing worse than trying to sit through a training only to have to refresh time and time again. On the other hand, if you want to call yourself a real estate company, how about really putting the agents first (instead of always trying to be the #1 brokerage in the media's eyes) by finding out what your agents want (TODAY, not in 6 months) and really listen to their needs instead of repeatedly ramming your half-baked programs down their throats. Also, RR sends out too many long emotional emails that nobody has the time to read. This is often followed by long emotional emails from other folks at HQ. I mean who has the time to read these?! And Zendesk...don't even get me started!!! Agents don't understand or care for it, and staff just don't have the time for this nonsensical way of tracking agent questions. All in all, Compass has lost sight of what is important: the customer (the real estate agent who needs face to face help at a moment's notice...and Compass just cannot deliver that). When I first started, I was so proud to speak to the staff support Compass provided in comparison to other brokerages. But over time, that staff support was chipped away at so much, that there is now almost nothing left except one poor AEM doing the role of Agent Success, Product Experts, IT and some essential OA duties; and an MA who is seriously stretched thin. I genuinely feel bad for the folks that got to stay after all the recent lay offs! Compass has a LONG LONG way to go if they are going to be successful. Perhaps they could take note from the brokerages that are doing it right and retaining their agents, like Keller Williams, Coldwell Banker and Redfin!
