If you are considering joining Compass on the operations side (Agent Experience, Marketing, etc) don't. Culture and team morale has completely plummeted since early 2019.
- For a company that claims to be a "modern tech company", the rampant misconduct conducted by agents is completely unacceptable. Complaints about verbal harassment, violations of ethical standards, and bad behaviour go completely unchecked. I've witnessed multiple situations where staff have been verbally abused in the office by agents with no repercussions because "they didn't mean it" or "they can't control themselves". It's sad that employees have no protection from management or HR.
- The HR team is non-existent. Though it's not their fault, they've been set up by LT to fail.
- In 8 years we are no where near where we should be on the tech side. Agents have very low tool adoption and don't like using the tools. Tools are also riddled with bugs and issues that make them unusable. It's very common for support staff to have chopped up work-arounds to perform basic functions.
- Easily the worst review process I've ever experienced. As other reviews have stated, it's horrific. Massive delays, no transparency, no way to push back on scores or negotiate bonuses, no standardization, and tons of politics.
- No career growth without politics, how can someone who continuously scores perfect (5/5), and near perfect (4/5) scores on performance reviews not get promoted? Even requests to transfer departments, or moves to other regions were shut down. Completely baffling.
-Awful, toxic, cliquey mid-level management. Another stunning achievement by Compass. My region had some of the most incompetent managers I've ever had the misfortune of working with. It was perplexing to understand how some of them were even hired. One that stands out in my mind is a manager who received the lowest employee satisfaction scores in the entire country (sub 10%), yet went unquestioned and still remains in their role. How does a company build a strong culture around this?
- Benefits have been stripped away because of COVID - I'm doubtful they will ever come back.
- The ridiculous pivoting and random promises made by LT. This includes things like - the hellbent push to get agents using signs that we don't have, the hellbent push to update FONT SIZES on every piece of collateral, running around a REtreat telling agents about a Concierge card that doesn't exist, running around a REtreat telling agents about a marketing strategy deck that the marketing team doesn't have, etc.
The list goes on...
