Compass reviews

During my first 6 months at Compass, my manager did not acknowledge me whatsoever. I attempted to schedule multiple 1:1 meetings to discuss what was expected of me and was stood up and ghosted for every single meeting I scheduled. Compass says they pride themselves on top management when they don't train their people managers and ignore negative feedback. Spent the majority of my time at the company (2+ years) going through messy performance review processes that were unexpectedly changed every time. Every performance review I went through, I received a score that was considered "excellent", was even promised a raise during one of my reviews. Then the HR team claimed there was a computing error and they weren't able to give out raises. They seemed to find every justification under the sun for why they couldn't give anyone a bonus or raise, unless you were an obvious favorite. When you try to contact an HR person to discuss how you feel undervalued and underpaid, there is virtually no one to help you or listen. At the end of my time there, they laid-off 20% of staff on a mass bluejeans call, where they put everyone on mute and told us it was our last day.

Working at Compass was terribly disappointing. They try to make you drink the kool-aid so that you don't realize you are working 60 hours a week to no avail. Unless you are at HQ, the management is only virtual and doesn't care to listen to you. Agents come first at Compass, which makes sense because they are the reason we are in business. However, when an agent says jump, management jumps regardless of how it affects employees. You won't have an advocate and your opinion doesn't matter. It's all a ruse. The company culture was great for a few months but can become very toxic - if one manager or agent doesn't like you, you're done. You will work long hours and achieve impossible tasks for agents and for the brand but it will go unnoticed. If you're a creative person, don't waste your time here. You will only work on templated postcards that are due in a matter of hours. The amount of work is ridiculous and you will never be able to make everyone happy but that's the expectation. Management is biased and never tells you what you're doing wrong. They give vague feedback and tell you to improve but provide no actual, concrete feedback. On many occasions, management will have already made up their mind about an issue and reprimand an employee rather than weighing both sides of the story. It's wrong, it's unreasonable and you're losing talent because of this.