-everyone is given a workload of 2-3 people, it’s up to you to decide what’s important
-if you express how overworked or overwhelmed you are- upper management will look at you like you’re crazy, mid management will tell you to just try as hard as you can within your 8 hours
-customers (agents) are constantly asking for things which is their right (because you’re doing the work of 2-3 people) so you have to disappoint customers (agents) to take a lunch break
-use of toxic family/community language with pretty regular mass layoffs and turnover
-not diverse
-upper management is a lot of white men
-the “sell” of compass is “a luxury office experience that other agencies don’t offer” but because of COVID/remote work and downsizing/layoffs a lot of work is put on national remote teams that are not on the ground and don’t have urgency around local problems
-as an admin- super difficult to get a hold on spending when they give you a massive budget (like way more money than you could ever spend in a year) but then vocalize how they want you to spend as little as possible and how we need to cut costs
-they don’t respect the work of administrators and don’t consider it a legitimate trade and view it as entry level work even though they’re hiring experienced admins
-burnout and high turnover is constant with all IC workers
-upper management sets really bad boundaries surrounding work, hurting workers abilities to set boundaries
-compass is a “tech” company but IT is a remote national team- agents (customers) see IT as kind of useless to solve problems - they hate calling the help line so it’s really on the people in the office to assist customer with the tech platform, their devices, etc
-when workers quit- they are slow to replace or just don’t replace, and then the team needs to absorb responsibility for that work load
