Compass reviews

3.9

71% would recommend to a friend

(2,506 total reviews)
avatar

Robert Reffkin

75% approve of CEO

64% positive business outlook

Compass has an employee rating of 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Working for a recognized brand There used to be all sorts of perks and you were very much rewarded for working your butt off.

Cons

Agents rule - regardless of whether or not their needs make sense (and they usually don't) you will be directed to cater to them both directly and indirectly. The technical work is not challenging - You spend most of your day placating agents and being reactive rather than working on strategic improvements. Growth is just a title with few growth responsibilities. Benefits keep getting worse - Purchasing healthcare has become unaffordable and fewer to zero reimbursements. Agents can be abusive - Some agents are terrific and you make some great business contacts and even sometimes, friends. A not insignificant number of agents are unethical, narcissistic, and believe they can treat W2 employees as their own personal assistants because RR will rule in their favor if there is ever even a perceived issue. The CEO is a space cadet - Not in a good way. RR is a comically bad CEO. Over-promise, under deliver leader is played on repeat unless you are a wealthy agent that wields brand weight. Loads of finger pointing - There is less a focus on correcting errors than finding out whose fault it is and getting rid of them. There is too much more to list.

1.0
Apr 11, 2025
Recommend
CEO approval
Business Outlook

Pros

some folks are very nice to work with. they'll have your back if they see you being overworked.

Cons

Underpays employees - overworks them. Compass fires people left and right - they will use the most insignificant excuse to fire you if they don't like you. Hours are insane - some folks work from 7 am to 10 pm - not always but it happens frequently. Weekend work is also a thing. Benefits aren't that great.

1.0
Mar 5, 2025
Recommend
CEO approval
Business Outlook

Pros

You get a $50 Amazon gift card as a holiday bonus.

Cons

Compass' shift in it's treatment of employees during the last 4 years could cause whiplash. 4 years ago, employee benefits were 100% covered by the company, education stipends were provided for personal growth, and gym/therapy membership stipends were available to take care of employees mental and physical health. Employees are now responsible for covering a notable portion of their benefits and all mentioned stipends have been removed. In 2023, employees underwent 3 rounds of layoffs and in town-hall meetings discussing this they were told if they didn't agree with this they could find employment elsewhere. This is called soft/quiet firing and is a pretty unethical business practice commonly used to avoid having to pay severance. Alongside those layoffs, Compass decided to issue a salary freeze and withhold raises for employees that stayed with the company and help it stabilize. Recognition of this was not mentioned or reflected in the next active review cycle. Salary adjustments issued are seen as final decisions and requested changes are swiftly denied. Those points aside, the day to day workload is unsustainable and the work/life balance is non-existent. Skipping lunch to keep up with assigned tasks happens often. Burnout is an experience shared by most. And flagging this as a concern will likely result in inaction, laugher, or an offer to use a day of sick time to recover. In regard to internal career opportunities, get comfortable in the position you are in because there are little to no opportunities for growth. Most teams have 5-10 staff under a manager with each of those people vying for their managers position that is currently occupied. Even though scope and assignments increase constantly, expanding teams to accommodate workloads is not a common occurrence. You are not a person when you work at Compass. You are a cog in their machine to churn out work and allow higher levels a larger salary. You, your needs, or your well-being do not feel cared for. If you are considering working for Compass, I beg you take these words to heart: Run. Run as far away from this place as humanly possible.

Viewing 187 - 189 of 2,506 Reviews

Glassdoor has 3,117 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.