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      Compass

      Engaged Employer

      Compass reviews

      3.9

      71% would recommend to a friend

      (2,506 total reviews)
      avatar

      Robert Reffkin

      75% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.6

      Senior management

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      Compass has an employee rating of 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Nov 6, 2024

      Choas, Management Problems

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not much to say here

      Cons

      Severe management problems, instability, a flawed business model; agents have unbridled power and control over employees

      2.0
      Jul 3, 2024

      If you're considering joining, please be advised

      Agent operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will work with some really awesome people internally across the org, and the customer base is very dynamic which keeps things interesting! The culture is fun, collaborative and overall enjoyable from a personnel front.

      Cons

      Some things to be aware of: The organization is flat, with limited opportunity for promotion and/or financial compensation increases. The sentiment of decision making from upper-level management is that it oftentimes is not employee-centric, with a cog-in-the-wheel/you are replaceable mentality. Depending on what role you are in, Compass has significant, sometimes unmanageable workloads that are packaged as "growth opportunities," as operations are very lean. Advisable to very thoroughly vet the opportunity when evaluating joining and would highly encourage asking the hard questions.

      1.0
      May 24, 2024

      Toxic!

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people doing the work are all hard working and dedicated.

      Cons

      Management doesn’t care about the employees. Executive team only care about the bottom line. Lots of “do more with less”. No backfilling jobs.

      Viewing 190 - 192 of 2,506 Reviews
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      Glassdoor has 3,117 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.