Is CompuCom a good company to work for as a Desktop Support Analyst II?

Desktop Support Analyst II professionals working at CompuCom have rated their employer with 2.9 out of 5 stars in 113 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Desktop Support Analyst II Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst II interview questions at CompuCom .

Does CompuCom pay Desktop Support Analyst II employees well?

Desktop Support Analyst II professionals rate their compensation and benefits at CompuCom with 2.0 out of 5 stars based on 113 anonymously submitted employee reviews. This is 33.3% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst II salaries at CompuCom.

How happy are Desktop Support Analyst II professionals working at CompuCom?

15% of Desktop Support Analyst II employees at CompuCom would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Desktop Support Analyst II professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.2 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 161 reviews)); "Teams and people are great and enjoyable to work with" ((in 139 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 262 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 219 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 112 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 108 reviews)); "salary is low and so many calls" ((in 78 reviews))

CompuCom Desktop Support Analyst II reviews

2.9

15% would recommend to a friend

(113 total reviews)

Mick Slattery

1% approve of CEO

2% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (113 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Desktop Support Analyst II employees have rated CompuCom with 2.9 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Desktop Support Analyst II professionals have an average working experience there. CompuCom is rated 25% below average by Desktop Support Analyst II professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

113 reviews

4.0

Jun 20, 2016

Decent

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

Good benefits/discounts/training. Work at different client sites if you want.

Cons

Pay is below average. A pay raise would be nice to have after a years worth of work.

1.0

Jun 17, 2016

Avoid

Desktop support engineer

Recommend

CEO approval

Business Outlook

Pros

You never hear from them.

Cons

Don't expect a raise. Don't expect a bonus. The benefits are standard - I had a 2% match (ok) but they gutted that so if you are new you wont get it. PTO used to be a decent amount but they gutted it for new people. You used to be able to leave with all your PTO paid but now you have to use it before you leave. I would highly recommend not working here for more than 6 months - year. Its at best a pit stop - and they wont miss you when you leave. I left voluntarily for the reasons above... stayed too long.

3.0

Apr 9, 2016

Learned some new skills and gained experience in a larger corporate environment.

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

The environment was excellent. I had a chance to work with excellent people and everyone on the team worked well together.

Cons

Only received 1 raise since working for Compucom for 10 years and only 4 bonuses. Management did not help in promoting growth. High turnover.

Viewing 70 - 72 of 113 Reviews

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CompuCom Desktop Support Analyst II reviews

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Reviews by job title

Decent

Avoid

Learned some new skills and gained experience in a larger corporate environment.

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