Is CompuCom a good company to work for as a Desktop Support Analyst II?

Desktop Support Analyst II professionals working at CompuCom have rated their employer with 2.9 out of 5 stars in 113 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Desktop Support Analyst II Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst II interview questions at CompuCom .

Does CompuCom pay Desktop Support Analyst II employees well?

Desktop Support Analyst II professionals rate their compensation and benefits at CompuCom with 2.0 out of 5 stars based on 113 anonymously submitted employee reviews. This is 33.3% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst II salaries at CompuCom.

How happy are Desktop Support Analyst II professionals working at CompuCom?

15% of Desktop Support Analyst II employees at CompuCom would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Desktop Support Analyst II professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.2 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 152 reviews)); "Teams and people are great and enjoyable to work with" ((in 135 reviews)); "Allowed to work from home 1 day a week" ((in 81 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 62 reviews)); "They do provide good training and will pay for certifications." ((in 62 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 252 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 215 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 112 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 104 reviews)); "salary is low and so many calls" ((in 73 reviews))

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CompuCom Desktop Support Analyst II reviews

2.9

15% would recommend to a friend

(113 total reviews)

Mick Slattery

1% approve of CEO

2% positive business outlook

Ratings by category

3.3

Work/Life balance

3.2

Diversity & inclusion

2.6

Career opportunities

2.2

Culture & values

2.2

Senior management

2.0

Compensation and benefits

Desktop Support Analyst II employees have rated CompuCom with 2.9 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Desktop Support Analyst II professionals have an average working experience there. CompuCom is rated 25% below average by Desktop Support Analyst II professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

113 reviews

2.0

Oct 3, 2014

Good stepping stone, don't plan on hanging around for too long or you'll turn into a grouch

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

Good "food in the door" to IT.

Cons

No raises for 5 years, haulted bonuses. Corporate offices are so disconnected from the daily workings of field techs and dedicated on-site techs. They hover over lower management and make all of the decisions for them, resulting in cut staff. Our contract has been gutted and we can no longer provide the level of service the client needs. Everybody is stressed. nobody can take time off because we're already under-staffed. I have never seen a turn-around so fast. A year ago, I loved working here. Now it's time to jump ship to a company that actually cares about employees.

1.0

Oct 2, 2014

company with heartless management

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

Err, there were none that i could thik of.

Cons

mismanagement Dishonesty lOW LOW PAY lack of promotions management that has anger management issues

2.0

Aug 14, 2014

Was a great company to work for... 5 years ago

Desktop support

Recommend

CEO approval

Business Outlook

Pros

I like my direct manager and coworkers a great deal. I like the environment that I work in on a client site. Higher PTO than most companies I've previously worked for.

Cons

Took over 2 years to get a salary increase when I was internally promoted. When I finally did the pay increase was decent but when I asked for back pay I was told that I voluntarily worked for the lower rate for two years and HR basically laughed at my request to be compensated for two years of additional duties that I had been performing. The pay overall is low for the industry. Quarterly performance bonuses have been eliminated, annual raises are non-existent even with perfect performance reviews. There is literally no way to get financially compensated for consistently going above and beyond.

Viewing 94 - 96 of 113 Reviews

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CompuCom Desktop Support Analyst II reviews

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Reviews by job title

Good stepping stone, don't plan on hanging around for too long or you'll turn into a grouch

company with heartless management

Was a great company to work for... 5 years ago

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