Is CompuCom a good company to work for as a Desktop Support Analyst?

Desktop Support Analyst professionals working at CompuCom have rated their employer with 2.8 out of 5 stars in 108 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Desktop Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst interview questions at CompuCom .

Does CompuCom pay Desktop Support Analyst employees well?

Desktop Support Analyst professionals rate their compensation and benefits at CompuCom with 1.7 out of 5 stars based on 108 anonymously submitted employee reviews. This is 48.9% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst salaries at CompuCom.

How happy are Desktop Support Analyst professionals working at CompuCom?

18% of Desktop Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Desktop Support Analyst professionals have also rated CompuCom with a 3.0 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.0 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 166 reviews)); "Teams and people are great and enjoyable to work with" ((in 140 reviews)); "Flexible work from home options" ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 62 reviews)); "The team was great and supportive." ((in 53 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 259 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 226 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 113 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 75 reviews))

CompuCom Desktop Support Analyst reviews

2.8

18% would recommend to a friend

(108 total reviews)

Mick Slattery

1% approve of CEO

2% positive business outlook

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Desktop Support Analyst employees have rated CompuCom with 2.8 out of 5 stars, based on 108 company reviews on Glassdoor. This indicates that most Desktop Support Analyst professionals have an average working experience there. CompuCom is rated 27% below average by Desktop Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

108 reviews

2.0

Mar 20, 2018

No room for growth

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

Decent salary. Not overly supervised since outsourcing company.

Cons

No raises or any type of bonuses. Dead end job, pays the bills.

3.0

Feb 21, 2018

Not the Best Neither the worse

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

They pay for all your certifications that you want to have. Tuition reimbursement is great. Flexible with hours if someone needs or have an emergency. For people that been here for more than 6 years, they have a great PTO, not anymore for the ones after them. It is good for people that want to start a career on IT.

Cons

No space to grow, only if you know someone. Really low pay for what everyone do. Techs here are the lowest pay rate Techs. Benefits are not the best and they continue to take more and more each year. For example, we can not roll over PTO time since last year but the negative PTO time you owned can rollover. Some managers rule by intimidation and make employees do their job without compensation. Some others manager don't have an idea of how to perform as a manager. Most of the employees did not have any pay raise in more than 7 years.

2.0

Jan 31, 2018

Great place to start, but that's about it.

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

If you're just starting out in the field, this is a really great opportunity to get some exposure. You'll be working with some awesome clients. Middle management really does try their hardest to help you succeed, and you have a nationwide team of technicians at your fingertips to help you if you're stuck.

Cons

As with managed services like this, your experience will vary with the client you work with. Morale is low, pay is well below market value (don't expect a raise either), and the benefits are really weak (50% match up to 3% of my contributions on my 401(k)?? Really??).

Viewing 43 - 45 of 108 Reviews

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CompuCom Desktop Support Analyst reviews

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Reviews by job title

No room for growth

Not the Best Neither the worse

Great place to start, but that's about it.

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