Is CompuCom a good company to work for as a Desktop Support Analyst?

Desktop Support Analyst professionals working at CompuCom have rated their employer with 2.8 out of 5 stars in 108 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Desktop Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst interview questions at CompuCom .

Does CompuCom pay Desktop Support Analyst employees well?

Desktop Support Analyst professionals rate their compensation and benefits at CompuCom with 1.7 out of 5 stars based on 108 anonymously submitted employee reviews. This is 48.9% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst salaries at CompuCom.

How happy are Desktop Support Analyst professionals working at CompuCom?

18% of Desktop Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Desktop Support Analyst professionals have also rated CompuCom with a 3.0 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.0 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 154 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 78 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 67 reviews)); "The team was great and supportive." ((in 49 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 253 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 215 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 106 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "salary is low and so many calls" ((in 79 reviews))

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CompuCom Desktop Support Analyst reviews

2.8

18% would recommend to a friend

(108 total reviews)

Mick Slattery

1% approve of CEO

2% positive business outlook

Ratings by category

3.0

Diversity & inclusion

3.0

Work/Life balance

2.4

Career opportunities

2.0

Culture & values

2.0

Senior management

1.7

Compensation and benefits

Desktop Support Analyst employees have rated CompuCom with 2.8 out of 5 stars, based on 108 company reviews on Glassdoor. This indicates that most Desktop Support Analyst professionals have an average working experience there. CompuCom is rated 27% below average by Desktop Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

108 reviews

3.0

Oct 9, 2014

Good organization to start your carrier with

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

Good salary and benefits. The people working there were top notch.The management at my store are why I still work there. They go out of their way to help and take care of the sale associates. Benefits are ok for full time employees. They are very good at arranging

Cons

flexibility, start of the art tech

2.0

Oct 3, 2014

Good stepping stone, don't plan on hanging around for too long or you'll turn into a grouch

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

Good "food in the door" to IT.

Cons

No raises for 5 years, haulted bonuses. Corporate offices are so disconnected from the daily workings of field techs and dedicated on-site techs. They hover over lower management and make all of the decisions for them, resulting in cut staff. Our contract has been gutted and we can no longer provide the level of service the client needs. Everybody is stressed. nobody can take time off because we're already under-staffed. I have never seen a turn-around so fast. A year ago, I loved working here. Now it's time to jump ship to a company that actually cares about employees.

1.0

Oct 2, 2014

company with heartless management

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

Err, there were none that i could thik of.

Cons

mismanagement Dishonesty lOW LOW PAY lack of promotions management that has anger management issues

Viewing 88 - 90 of 108 Reviews

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CompuCom Desktop Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good organization to start your carrier with

Good stepping stone, don't plan on hanging around for too long or you'll turn into a grouch

company with heartless management

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