Is CompuCom a good company to work for as a Field Support Analyst?

Field Support Analyst professionals working at CompuCom have rated their employer with 3.1 out of 5 stars in 181 Glassdoor reviews. This is an average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Support Analyst interview questions at CompuCom .

Does CompuCom pay Field Support Analyst employees well?

Field Support Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 181 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Support Analyst salaries at CompuCom.

How happy are Field Support Analyst professionals working at CompuCom?

56% of Field Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 50% in the past 12 months. Field Support Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 159 reviews)); "Teams and people are great and enjoyable to work with" ((in 135 reviews)); "Work from home and flexible work hours" ((in 79 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 60 reviews)); "Good work environment (depending where you are contracted too)" ((in 45 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 260 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 223 reviews)); "No Raises after 10 years of Employment" ((in 108 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 105 reviews)); "salary is low and so many calls" ((in 78 reviews))

CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (181 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews

3.0

Jan 6, 2016

Field Engineer

Field service engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule good hours to work

Cons

Pay was under average unstable job security. Worked there 2 years

4.0

Oct 20, 2015

Field Technician

Field technician

Recommend

CEO approval

Business Outlook

Pros

Working as a field technician provided for a flexible work schedule and if the company had a lot of client contracts you could practically write your own paycheck. I worked 50 to 60 hours a week when I wanted to which was great. Management was easy going, helpful and supportive plus you had the support of other field technicians by phone if and when needed.

Cons

As long as there were a lot of client contracts available the work is out there for you to take. The down side is when the clients stop renewing their contracts and the work dries up quickly. That happened in my area and the work dried up quickly.

2.0

Oct 2, 2015

Struggling but a decent company

Field service technician

Recommend

CEO approval

Business Outlook

Pros

It was my experience you do have a lot of opportunity to learn and get exposed to practices and procedures. They do leave the door open to get industry certifications for free which is great. My immediate supervisor was as good as it could get but he can't save a poorly run company.

Cons

The company is struggling to keep contracts and stay relevant. This leads to turmoil and inconsistency. The upper management has been anti field service tech while trying to reduce costs. They've added more chiefs to explore other areas at the expense of field service. I put 40k miles on my vehicle working for them in this last year. Tenured employees get more vacation time than any new employees will ever get. There is no upward mobility, no raises, and if you apply for a lateral position they may not even interview you.

Viewing 124 - 126 of 181 Reviews

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CompuCom

CompuCom Field Support Analyst reviews

Company ratings over time

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Reviews by job title

Field Engineer

Field Technician

Struggling but a decent company

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