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      CompuCom

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      CompuCom Field Support Analyst reviews

      3.1

      56% would recommend to a friend

      (181 total reviews)

      Mick Slattery

      50% approve of CEO

      6% positive business outlook

      Ratings by demographic groups

      Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      181 reviews
      2.0
      Jul 6, 2015

      4+ years as field tech

      Field engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      you can do what you want when you want, as long as you meet sla's and turn in billable hours, even if they are concocted (they encourage this) your a winner!

      Cons

      Management is bonus driven,sales pens unrealistic contracts without consulting field but doesnt care, management hires "temps" to service projects for long term clients and the results are disastrous, payscale isnt much better than fast food joints...the company treats the techs like dirt though the techs create the income...like I said it is bonus driven, managagement will not supplyneeded help or supplies if it will detract from their bonuses, blaming the techs in the end

      1.0
      Jun 28, 2015

      Field Engineer

      Field engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Certs are paid for by the company.

      Cons

      Senior management no longer has the backs of the people in the field. Contracts are written without the resources to support them fully, and it's up to the people in the field to deal with it.

      1.0
      Jun 24, 2015

      Mostly Cons!!

      Field service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I started here 1.5 years ago the atmosphere was very different. My (then) boss trusted us to do our jobs and it was almost like working for yourself. The benefits are run-of-the-mill. A total of 15 Floating PTO days a year (a like 6 paid holidays). Insurance is just okay, but very expensive if you have a family. Your schedule is semi-flexible (this varies from ODM to ODM). -Pay for certification exams

      Cons

      Micro-management from direct supervisors. Limited to no career advancement. Company is completely profit driven and as such shows little to no care for employees. 401K "matching" is a joke! It's something like 0.5% There are constant policy / rule changes; I mean several every week. Non of my co-workers or I have plans to stay long term; the culture is that bad.

      Viewing 139 - 141 of 181 Reviews
      Related searches: CompuCom Field Support Analyst jobs | CompuCom Field Support Analyst salaries | CompuCom benefits | CompuCom interviews
      CompuCom reviewsCompuCom Field Support Analyst reviews

      Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.