Is CompuCom a good company to work for as a Technical Support Analyst?

Technical Support Analyst professionals working at CompuCom have rated their employer with 4.0 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Technical Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Technical Support Analyst interview questions at CompuCom .

Does CompuCom pay Technical Support Analyst employees well?

Technical Support Analyst professionals rate their compensation and benefits at CompuCom with 4.0 out of 5 stars based on 49 anonymously submitted employee reviews. This is 35.3% better than the company average rating for salary and benefits. Find out more about Technical Support Analyst salaries at CompuCom.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 161 reviews)); "Teams and people are great and enjoyable to work with" ((in 139 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 262 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 219 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 112 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 108 reviews)); "salary is low and so many calls" ((in 78 reviews))

CompuCom Technical Support Analyst reviews

4.0

99% would recommend to a friend

(49 total reviews)

Mick Slattery

100% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (49 reviews)

Ratings by demographic groups

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Technical Support Analyst employees have rated CompuCom with 4.0 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

49 reviews

1.0

Mar 6, 2013

If you're thinking about working for them, THINK AGAIN.

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

The people on my team were GREAT. We cared about each other and were always willing to share our knowledge and experience.

Cons

After almost two years I was laid off due to restructuring on the account, mainly because I was the highest paid of my co-workers but I have over twenty years IT experience.

2.0

Dec 10, 2012

Great starter job... but not much else

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Overtime if desired. Day goes quickly due to workload. Local management is very flexible as long as you don't screw them over on your work quality.

Cons

Under paid for overly qualified. Company routinely over promises on contracts to win them, when only 10-15% of the work force can acheive that level of service/technical savvy. Don't expect to move up the ladder, you'll quickly realize that while promotion from within is a standard here. There are a LOT of lifers ahead of you. Benefits are awful, they are geared towards hoping you have better benefits elsewhere. 70/30 PPO's can't be backed up with subpar salaries, especially with a family.

4.0

Nov 10, 2012

Amazing experience

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Team work is wonderful, management is good, great ethics and work culture

Cons

No Cons specifically I can think of

Viewing 34 - 36 of 49 Reviews

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CompuCom Technical Support Analyst reviews

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If you're thinking about working for them, THINK AGAIN.

Great starter job... but not much else

Amazing experience

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