Is Computershare a good company to work for as a Client Service Officer?

Client Service Officer professionals working at Computershare have rated their employer with 2.4 out of 5 stars in 146 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Client Service Officer Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Client Service Officer interview questions at Computershare .

Does Computershare pay Client Service Officer employees well?

Client Service Officer professionals rate their compensation and benefits at Computershare with 2.1 out of 5 stars based on 146 anonymously submitted employee reviews. This is 32% worse than the company average rating for salary and benefits. Find out more about Client Service Officer salaries at Computershare.

How happy are Client Service Officer professionals working at Computershare?

20% of Client Service Officer employees at Computershare would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Client Service Officer professionals have also rated Computershare with a 2.5 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.1 rating for culture and values and 1.9 rating for career opportunities.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

Skip to content Skip to footer

Notifications

Computershare

Computershare Client Service Officer reviews

2.4

20% would recommend to a friend

(146 total reviews)

Stuart Irving

28% approve of CEO

20% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.5

Work/Life balance

2.1

Culture & values

2.1

Senior management

2.1

Compensation and benefits

1.9

Career opportunities

Client Service Officer employees have rated Computershare with 2.4 out of 5 stars, based on 146 company reviews on Glassdoor. This indicates that most Client Service Officer professionals have an average working experience there. Computershare is rated 35% below average by Client Service Officer professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

146 reviews

4.0

Oct 18, 2016

Growing Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Growing company Great location Good pay I really liked it here but relocated to a different jobZ

Cons

Management plays favorites Needs more training Some management needs training and improvement

Computershare Response

We are so grateful for your feedback - it helps us become the best organization possible. We hope that your new career and location is rewarding.

3.0

Apr 21, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Helps to improve customer service skills.

Cons

Pay does not justify work. Expectation is high. Barely any raises. Raises only once a year and only .25 cents to .50 cents. Atmosphere is very cliquey.

Computershare Response

10y

We truly appreciate your opinion, and are so sorry that your experience has not been as positive as we would like. Our goal is to ensure that every team member receives meaningful reward and recognition aligned to their contributions. Please know that you can discuss any compensation questions that you have individually with your leader or Human Resources Business Partner.

2.0

Nov 22, 2015

Huge room for improvement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits that start day 1 of the following month of hire

Cons

Tons!!!! Where to begin! Job description was sorely lacking during interview process. Promises of quick promotions were misleading. Training was too long and not adequate for all the different call scenarios. Too much info to learn....why is selling stocks and transferring a name on an account have to be so damn complicated? Call center environment is stressful and not very fulfilling...you are only as good as your last call. Starting pay was low and was given additional training with no raises! Company will not be around forever as older clients die and younger folks choose better and cheaper stock brokers.

Computershare Response

10y

Some of this feedback is hard to hear, but appreciated nonetheless. We strive to provide education, tools, resources and support to enable our team members to be successful, as well as an environment where they can truly be engaged. It sounds like your experience was not a close match to that, and for that we apologize. If you would like to talk confidentially about your experience, please email me at alec.white@computershare.com.

Viewing 136 - 138 of 146 Reviews

Top companies for "Compensation and Benefits" near you

American Express

3.9★Compensation & Benefits

Mastercard

4.0★Compensation & Benefits

Fifth Third

3.5★Compensation & Benefits

Broadridge

3.5★Compensation & Benefits

Jobs at Computershare

Data Entry Specialist

Senior Stock Surveillance Analyst

Senior Global Meetings Project Manager

Assistant Vice President/ Relationship Manager

Computershare reviews FAQs

Computershare reviews Computershare Client Service Officer reviews

Computershare

Computershare Client Service Officer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Growing Company

CSR

Huge room for improvement

Top companies for "Compensation and Benefits" near you

Jobs at Computershare

Computershare reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Computershare reviews FAQs

Jobs at Computershare