Computershare Customer Service Representative reviews

Wow - more than 10 years - that's fantastic and thank you so much for your service and contributions to making Computershare great! Our Customer Service team are the faces and voices to our customers, and you really make a difference.

I am so sorry for your experience while working for us - we value this feedback, and while there are certainly valid perspectives within this, there are a few things that need to be clarified. 1. We do not have a maximum length of time on our phone interactions with customers. 2. Our QA team uses a very rigourous process for rating calls - its used across the company in a consistent way to help deliver a wonderful experience for shareholders. 3. We offer paid time off - you get 3 weeks your first year. 4. We offer 9 paid holidays. 5. Our sick time is part of the PTO plan and of course people use it all the time - we prefer people not be at work when they are ill. 6. We have multiple health insurance options that are designed to meet a variety of needs that can be customized to the individual. 7. We have hundreds of people in our call centers around the US - many have been with us for years and are very competetent. That you may have had a caller who is frustrated is certainly possible, but it isn't necessarily due to someone else's incompetence. Its often the case that people with a less than positive experience use social spaces to vent, and we completely understand that. However, you have made some highly inaccurate statements, and we appreciate the opportunity to clarify the reality for others considering joining our team.