Is Computershare a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Computershare have rated their employer with 2.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Customer Service Representative Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Computershare .

Does Computershare pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Computershare with 1.8 out of 5 stars based on 123 anonymously submitted employee reviews. This is 46.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Computershare.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare

Computershare Customer Service Representative reviews

2.2

16% would recommend to a friend

(123 total reviews)

Stuart Irving

22% approve of CEO

15% positive business outlook

Ratings by category

2.3

Work/Life balance

2.2

Diversity & inclusion

1.9

Culture & values

1.9

Senior management

1.8

Compensation and benefits

1.7

Career opportunities

Customer Service Representative employees have rated Computershare with 2.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Computershare is rated 41% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

123 reviews

5.0

Oct 10, 2018

Great Company To Grow In

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Helpful employers and co-workers. Lots of opportunity to grow in the company

Cons

The group discussion as part of the interview process

Computershare Response

Your feedback is much appreciated!!

1.0

Sep 6, 2018

Lo! 'Tis Computershare I Fear: A Poem About The Dreaded Calls Centre

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Behold! I'm glad to see That I'm not the only one who hates this place. My fellow comrades feel the same, and as such, we band together Uniting through headset headaches, cranky callers and end-of-day fatigue Only to do it all again tomorrow, Journeying to hell and back on the cramped yet free bus. But still, I have made friends, and at least this means That I am not alone.

Cons

Yet this second part is yet much bleaker Although we are coached, we barely learn How to deal with aggressive, angry callers Because some people have real problems. And we get stuck on the phones at two minutes to five, And pay the price of sunlight for money, literally And get marked down on calls for such foolish things That don't even make sense. Hark, 'tis this I hear? The glorious sound of a promotion bonus? Ha! Of course not, this is folly They are screwing with our heads, I fear. After all, we are human answering machines And machines are mechanical, lifeless things. I wonder to myself, is this is what I would have become Had I stayed a week longer there.

2.0

May 9, 2018

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good co-workers, felt like family

Cons

Management isn't very good. Raises are not given, but more work gets added.

Computershare Response

We are very appreciative of your contributions as a Customer Service Representative helping our customers feel confident in their assets. I'm sorry that you didn't feel appreciated - that can be very frustrating and please know that isn't the experience we want for anyone. We wish you much success and thank you again for your service!

Viewing 100 - 102 of 123 Reviews

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Computershare Customer Service Representative reviews

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Great Company To Grow In

Lo! 'Tis Computershare I Fear: A Poem About The Dreaded Calls Centre

Customer service

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