Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Con Edison

Is this your company?

Con Edison Customer Service (CSR) reviews

3.2

33% would recommend to a friend

(100 total reviews)
avatar

Tim Cawley

24% approve of CEO

31% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.4

Diversity & inclusion

3.2

Work/Life balance

3.2

Career opportunities

2.9

Culture & values

2.7

Senior management

Customer Service (CSR) employees have rated Con Edison with 3.2 out of 5 stars, based on 100 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Con Edison is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

100 reviews
3.0
Nov 27, 2023

Blood Money

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Benefits. The best thing about this company are the benefits from when I came into the company. I am part of a union also.

Cons

Expectations on productivity. Your capabilities are not considered. You are expected to take call after call after call with almost zero downtime to even go to the bathroom. You are expected to tolerate all kinds of verbal abuse as long as you take as many calls as you can. Scheduling You are at the mercy of the company. It's based on seniority so you almost never get what you wanted first pick. The Union The union was great when i first came in 6 years ago but everyone is burnt out and they just dont care about protecting the employee anymore with the company hr dept and lawyers breaking down their necks.

Viewing 28 - 30 of 100 Reviews
Related searches: Con Edison Customer Service (CSR) jobs | Con Edison Customer Service (CSR) salaries | Con Edison benefits | Con Edison Customer Service (CSR) interviews
Con Edison reviewsCon Edison Customer Service (CSR) reviews

Glassdoor has 1,794 Con Edison reviews submitted anonymously by Con Edison employees. Read employee reviews and ratings on Glassdoor to decide if Con Edison is right for you.