Concentrix reviews

None of the managers could explain the bonus structure. They never talked about it in training and you were lucky to ever qualify for it. I had two managers who could not tell me how to make my calls better so I could qualify for the bonus. Then one day I was moved to a third TL without notice. She tried to help me but I was done at that time. They scare you during training to think if you do the wrong thing you will get fired. Then you do what you are trained to do and they suspend you and fire you anyway. Schedules are not that great either. You get to shift bid a schedule so you will never get the schedule you want.

The sheer amount of micromanagement is overwhelming. You do your best and your "grades" are great but they will ALWAYS find a way to break you down. Too many team leaders(managers) that are not qualified for their position and communicate poorly with team. Very strict rules depending on project. Holiday pay is based on a very odd scale. Not many advancement opportunities. Training is too short that puts many agents not ready to work their job efficiently and accurately. New required webcam policy is very intrusive and is very grey in legality. You can lose your EARNED position if moving to new client. So, if you do advance, you may lose it at anytime. Ive been demoted twice. I have a background in management, business ownership and an Army veteran. I have applied for other positions but I don't even get an interview. It doesn't make sense.