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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,772 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,772 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      45K reviews
      1.0
      Jan 24, 2024

      Terrible "Culture" Pushing Humans are Robots Agenda

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I would say working remote, but the level of micromanaging honestly suggests this company should go back to in-office work. So in short, there are none.

      Cons

      Micromanaging to the extreme, invasion of privacy, takes time off for bathroom or being off phones for even a second for any reason, no raises, paycuts, begs for donations for other employees making the same wage while the CEO pulls millions, terrible benefits, very expensive health insurance that doesn't cover anything, no communication, hard to get questions answered, no one fixes reported issues then makes those issues interfering with your job your problem, no room to be human,

      avatar
      Concentrix Response
      2y
      Hi and thanks for taking the time to share your perspective with us. We welcome all reviews and consider feedback as our chance to listen and fully understand the staff experience that our global game-changers have when they choose a career at Concentrix + Webhelp. When we receive feedback like yours that mentions drops in communications or unanswered questions, it's a sign to us that we need to look into other feedback in the same location to determine if internal investigation and action are needed. We can't be sure which country you are in, or when you last worked with us but if you're willing to share more details with us using our confidential inbox staff.online.feedback@concentrix.com we will make sure the appropriate measures are taken to address things as needed. Though our working relationship was not a fit for you, we stand behind our culture and want to make sure that our current and future team members have a better experience than the one you've described here. We hope to hear from you soon. - Senior Manager, Global Employer Brand
      1.0
      Nov 9, 2023

      Horrible place

      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is always nice

      Cons

      they do not follow their own policies or guidelines

      avatar
      Concentrix Response
      2y
      Thank you for leaving this candid feedback regarding your experience working at Concentrix + Webhelp. We’re committed, both globally and locally, to providing the very best work environments possible for our game-changers (staff) and ensuring they’re consistently in line with our valued people-first, inclusive culture. It's disappointing to read “the cons” you noted in your review and I can assure you that we take such comments very seriously. As such, we’ll be forwarding this information to our People Solutions and leadership teams for investigation and to take any actions deemed necessary...as all our game-changers are valued members of the Concentrix + Webhelp team, and we want to help ensure that all experience a happy, fun place to work. Thank you again.
      1.0
      Oct 31, 2023

      Poor Training and No room for mistakes

      At-home advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was okay Lots of Incentives

      Cons

      Unwarranted and last minute mandatory overtime Managers are rude and try to talk to you like trash Lack of resources or help Training was extremely poor and you get thrown into a high volume call setting while having to meet unrealistic metrics they set. Micromanaging is absolutely horrible

      avatar
      Concentrix Response
      2y
      Thank you for stopping by to leave this review. We hear your concerns regarding your experience with leadership and they are extremely important to us. We want your time at Concentrix + Webhelp to be fun and challenging, which is why we have a variety of leadership training programs in place like the iRise Mentorship program and individual learning courses to make sure they’re leading in the best possible way. But more importantly, we want your time to be welcoming. Whenever you have a moment, please reach out to your local site People Solutions team or leader so we can help address these issues and get things back on the right track. Thank you again for this feedback and being apart of the Concentrix + Webhelp team.
      Viewing 352 - 354 of 44,772 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,549 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.