Is Concentrix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,464 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix .

Does Concentrix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,464 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

How happy are Customer Service (CSR) professionals working at Concentrix?

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5526) , Team Leader (1850) , Agente De Atendimento (1643) , Customer Service Advisor (1437) , Customer Service Representative (CSR) (1294) , Advisor (962) , Customer Service Agent (742) , Customer Service (648) , Technical Support Engineer (646) , Technical Support (622) , Operations Manager (591) , Content Moderator (554) , Assistant Manager (544) , Customer Advisor (434) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

"Work from home module is good for today’s life style" ((in 1270 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1161 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1123 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 908 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 839 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2984 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2059 reviews)); "Low pay and quite stressful" ((in 1242 reviews)); "Bad Managers that I report to" ((in 507 reviews)); "Extended working hours" ((in 334 reviews))

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Concentrix

Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,464 total reviews)

Chris Caldwell

81% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.5

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,464 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Jun 26, 2014

Good company to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work envoirment. Manegment is good except few people. Flaxibiliti in Manegment. No work load.

Cons

Pays very low salary. No batter facility for employees.

2.0

Jun 10, 2014

GOOD COMPANY, BAD MIDDLE & LOWER MANAGEMENT.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work atmosphere Excellent technology used Good for temporary work at the company. Concentrix makes a good employer by its presence in more countries.

Cons

Bullying middle management, operation managers. Low salary, No transparency in incentives, Operation managers are biased in their response to employees. Too much groupism within organisation especially in operations courtesy operations managers. Bad employee relations. Bad respect to its contributing employees. If employee found helpless in finding new job, then they will treat him like a slave.

3.0

Dec 21, 2013

Salary is low. Not enough to live alone: you can only expect to live within sharing houses. Belfast is not cheap

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Gives up the chance to work in an international environment and with people all over the world. Easy and cool environment. You can improve your English and meet people from all over the world. You will have fun for real, good for students :))

Cons

The salary is low. Belfast is not cheap as the company states in job offers. If you earn less than 17000£\year don't expect to save money. You'll be able to buy only cheap food. You'll live in sharing dirty houses. A salary to have a decent life here is at least 20000£\year Usually people leave Concentrix after 4\6 months.

Viewing 6457 - 6459 of 6,464 Reviews

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Jobs at Concentrix

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

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Concentrix

Concentrix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company to work.

GOOD COMPANY, BAD MIDDLE & LOWER MANAGEMENT.

Salary is low. Not enough to live alone: you can only expect to live within sharing houses. Belfast is not cheap

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