Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,464 total reviews)
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Chris Caldwell

81% approve of CEO

66% positive business outlook

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,464 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Oct 30, 2013
Recommend
CEO approval
Business Outlook

Pros

you get your money every monday (weekly)

Cons

The management is really horrible. They told us 'if you bring a friend into this company, you will get 1000 Pounds' Thats actually a lie. You have to fight for your 1000 pounds and your flight costs! The Managers don't know anything and they fire you so easily. You get less paid when you do overtime. If you do more emails as your target is, you will not get a 'Thank you'. The Managers in my contracts will stalk you! So don't do something wrong. We are so many Agents here, sometimes you have to come 30 min earlier to work to get a PC. If you select something wrong in the status in your system ... oh hell... you will get investigation email and hey! When you are sick, but you go to work, you have to taking calls even you don't have a voice!!!

2.0
Oct 27, 2013
Recommend
CEO approval
Business Outlook

Pros

They hire without experience so it's a good place to start for someone without call center experience.

Cons

We more or less lied to customers. Did not give refunds unless they were explicitly requested. Software and system used to help drivers was always going down.

Viewing 6460 - 6462 of 6,464 Reviews

Glassdoor has 57,696 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.