Concentrix’s primary and really only goal is to get you into a spot. If anyone in any leadership role is talking it’s basically guaranteed they’re lying or telling half truths.
1. Shift flexibility.
What this means is that you will get put on a schedule and it will not change. You will have two options, one overnight and one that starts extremely early (before 5 AM). Weekends and holidays? You bet you’ll work every weekend and holiday.
2. You’ll get time and a half for overtime and holidays.
You’ll get time and a half for holidays for your first 90 days. After that timeframe you no longer will.
3. Internal promotions
There’s a lot of internal promotions but due to high turnover everyone is perpetually undertrained and you will constantly hear conflicting information. Every manager will follow things strictly by the book despite any surrounding circumstances because this is the first time most of them have ever had any leadership role and it shows. On. Every. Level.
4. You’ll work 9-5, Monday through Friday.
Hahahaha. This one isn’t even a partial lie, this was a complete lie told to me during both my interview and training. Even only working a single weekend day is basically impossible.
5. Customers are always right and you are always wrong.
Getting cussed at? Getting called racial slurs? Getting hit on? Sorry you didn’t handle the situation according to the steep standards outlined by quality assurance. Some customers suck. I shouldn’t be penalized that a customer called me pissed and it was completely out of my control.
6. Working systems.
If your systems only go down for one full day a week it’s a good week. I’m sure you think that they’ll reroute calls or add an automated message right? No no, you need to tell every pissed customer that we can’t help them. Better to have me look incompetent then you guys take personal responsibility for your actions.
7. Training.
Yeah, you’ll go to a long training as you acclimate to concentrix but none of the information is relevant and you won’t learn anything about the actual job. Everything will basically be self taught as you continue to get graded and judged.
Message to management: You guys have the highest turnover from any company I’ve worked with. Like embarrassingly high. Maybe you should reevaluate your training process, your hiring process, and your promotion process. It is a group of mismanaged people leading more mismanaged people leading even more mismanaged people. You’re welcome to continue lying to people in order to get the seats filled but don’t expect me to continue biting my tongue while I witness your incompetence as a company.
