Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 68 reviews)); "good work/life balance" ((in 29 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "Good training" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 56 reviews)); "low pay compared to other companies" ((in 39 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 17 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 13 reviews))

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Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (173 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews

3.0

May 2, 2024

Good start for Sales

Account manager

Recommend

CEO approval

Business Outlook

Pros

There was a month of training that was helpful

Cons

The base pay and commission structure aren't great

1.0

Apr 17, 2024

Connection

Account manager

Recommend

CEO approval

Business Outlook

Pros

Pay is decent. Nothing else positive to say

Cons

Poor training and support, don’t follow through with the help, ignores HR issues

1.0

Apr 4, 2024

Favorite

Account manager

Recommend

CEO approval

Business Outlook

Pros

They have favorites for who gets better accounts

Cons

They have favorites on who they decide to help be successful

Viewing 28 - 30 of 173 Reviews

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Jobs at Connection

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Sales Support Associate - Federal Sales

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IT Support Technician (Part-Time, REMOTE)

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Connection

Connection Customer Service (CSR) reviews

Company ratings over time

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Reviews by job title

Good start for Sales

Connection

Favorite

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