Connection reviews

Thank you for sharing your sincere feedback. Connection’s credit card program functions as a reimbursement program. The majority of employees have commented that they value this methodology so they may personally reap the rewards offered by many financial institutions. Assuming an expense report is submitted timely, reimbursement can occur as soon as the employee’s next paycheck avoiding potential credit line or cash flow issues. As a publically traded company, it is paramount that expense reports be accurate as any inaccuracies or missing receipts can expose Connection to audit issues. We are very surprised by your comment that certifications are not encouraged and the company is frugal regarding their attainment. Connection is vested in our employees’ professional development. Certifications are necessary to expand our expertise so we can competently support the entire IT lifecycle. In our humble opinion, compared to other similar service organizations, we are quite liberal in our budgeting for training and certifications. We would suggest having a discussion with your manager or practice director regarding these concerns. In an effort to reduce redundancy and refresh business practices, we continue to invest in our infrastructure to provide tools to streamline our processes to elevate productivity. You are correct in your mention of the need for a more robust CRM though many enhancements have been made in the last several years to improve the capabilities of what is available. There are initiatives currently under way to improve and modernize a number of internal systems. Relative to HR enhancements, our automated earned time request process will remain unchanged, but employees will experience a robust dashboard where they will be able to view their benefit elections, PTO balances and earnings history in a single portal. There are situations where an employee is able to carryover PTO into the following year. For those employees who elect to not utilize their earned time, but do not want to “lose” their PTO benefit, they have the ability to donate their unused earned time to assist employees facing a serious medical illness for themselves or an immediate family member. We do thank you for your positive comments on the flexible work environment and the ability to work with experienced, capable colleagues and customer facing organizations. With the recent leadership and organizational changes within the services organization, we hope you see the efforts to break down any pre-existing silos and function as a single cohesive team. Collaboration is encouraged at Connection. As a team, we are able to drive innovation to achieve excellence in all aspects of our business.