Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
1.0
Jan 29, 2019
Recommend
CEO approval
Business Outlook

Pros

It is 9 mins. from my home Met some really nice people. If this is your calling there is a lot of growth opportunity

Cons

"We pay for your benefits" they do but there is a catch. You have to agree to their terms which is a wellness program. Now I don't have an issue with it per say, you have to walk a certain amount of miles per month, I have the issue that they keep that little secret to themselves until AFTER you have already started training. Some of this may read as petty but I just don't understand the logic behind it..no garbage cans at your desk. You have to let your garbage sit at your desk until you get up and go on break or lunch, you get the point. There are company policies but each supervisor chooses which ones they follow, amend them or just don't follow..for example there is no policy that states one can not eat certain "dry" foods ie: donuts, which the company supplies but my supervisor said no. When I was told this I felt like I was being spoken to like a 2 year old. I have mastered the skill of eating just saying. The pay is $12.71 for the first 32 hours and the last 8 are at $21.71 which comes to $14.11 per hour, now that makes sense..not. When I started there were 19 people in my training, 2 months later there are only 7. Some got let go and others quit. And DO NOT EVEN THINK ABOUT taking any time off or coming in late during training or for the 1st 60 days you will get fired. Your not allowed t see the PTO that you accumulate from day 1 until that 60 days. No benefits for 90 days. And if you do not have the patience of a saint this job is definitely not for you. You will assisting senior's who do not have the first clue on how to operate a smart phone and will buy an iPhone because their 10 year grandchild told them too. I'm not exaggerating with this, you will literally have to tell them after you have them make a test call to put the phone to their ear. I'm not joking! You will get calls asking how to turn the phone on, how do I make a call, how do I turn the phone off, what's a "home page" what's an app. It is ridiculous with some the issues they will call about. Best of luck!

2.0
Feb 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, Great shift options

Cons

I have never worked in a call center before so maybe this is typical of what to expect I feel I can be replaced easily, I feel like a number. There are many ways and reasons to be dismissed. If you do not mention the promo and they catch it on a call you get 2 failed calls and you are on your way out the door, do this back to back in 2 months you lose your job. Even if everything else on the call was perfect and the customer was happy.

1.0
Feb 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Easy entry level job if you have no other option. Full gym on site...not that you have time to use it, or be allowed in the building off schedule.

Cons

Zero tolerance for unforseen time off. Our training class was literally told by the GM "Lets say you use your three occurrences and get in a car accident and need to call in a fourth time within a 90 day window. Well we would have to fire you for attendance" Amy company that would fire you while you're in the ER need to evaluate their values. Marketing themselves as a cell phone provider for elderly yet force you to cell smart phones to customers that literally call in "because their phone is broken" only to find out they don't know how to turn on their basic flip phone....Then mark you down for long call times. Every call is completely scripted. If you like reading the same sales script to EVERY customer this might be the job for you. If you like being lied to by the owners (which happen to be Angel Investors) this might be the position for you. If you like being docked for sick time when the entire call center had to call in due to an overwhelming amount of snow and hazardous road conditions, this might be the job for you. This was the WORST call center job I've ever had. Their "Now hiring" sign on the side of the road is up year round for a reason ; poor management name and poor ownership. Lastly they don't even have their own cell service. They piggy back off of TMobile and ATT which happen to have one of the worry signal reliability second to sprint. I could go on and on... Lastly don't plan on finishing out your two weeks when you put in your notice. They will let you show up at 5am, then escort you out like an outcast. Take my advice, don't apply unless your desperate, and when you quit, do it via email.

Viewing 43 - 45 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.