Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
5.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Awesome to see the growth in the Retail business. The stores that are being built are beautiful and inviting with Free Coffee and Water for customers. Comfortable seating for the customers as well as we work with them. The compensation plan is built in a way that you can care for your customers and still make great money.

Cons

None to think of, still very new to the job.

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Consumer Cellular Response
9mo
One of our Company's visions is that happy employees make happy customers, and we are glad that you, and the rest of the retail team, are here!
4.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

-choose hours -many different roles to accommodate your needs -OT is 1.5x -2 float day holidays

Cons

-Metrics can be difficult pass you’re new to customer service roles -customers can be very hostile

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Consumer Cellular Response
7mo
We’re so glad to hear you value the flexibility in scheduling, the variety of roles available, and our great time-off and overtime benefits — those are all part of how we support our team members’ work-life balance and career goals. We understand that meeting metrics can feel challenging, especially for those who are newer to customer service. That’s exactly why we invest in five weeks of comprehensive training and provide ongoing coaching and support from our leaders to help each team member build confidence and succeed. With time, practice, and the right tools, most employees find they can meet and even exceed their goals. We also know that customer interactions can be tough at times, and we truly appreciate the professionalism and empathy our team members bring to every conversation. Your feedback helps us continue to strengthen the training, support, and environment that make Consumer Cellular a great place to grow your career.
5.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits, schedule, an working remote.

Cons

Pay is a little low but OT and bonus make up difference

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Consumer Cellular Response
10mo
Thank you for stopping by and sharing what it looks like working for Consumer Cellular. We understand that remote work is a great option for many of our team members and are proud to offer options for employees to be at their best. You are what makes Consumer Cellular great! Please contact us at TalentAcquistion@consumercellular.com with any additional feedback.
Viewing 46 - 48 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.