Consumer Cellular reviews

If you are willing to work and genuinely like helping people,this can be a great job. I worked hard to keep good stats during training so I ended up getting my first choice in schedule. I had a good supervisor who genuinely cared about us succeeding and getting promoted. Our team had two representatives promoted to Senior CAA, one of whom was shortly promoted to TSS. Myself and another rep made CAA 3 at the end of our 90 days, skipping CAA2. My supervisor was even more excited than I was when we found out I had gotten yet another promotion I applied for.

Lots of opportunities for Career growth if you work hard and put yourself out there, Talk with your supervisor and show interest as well as accountability for yourself and there is alot of potential for a future here (I was promoted from CAA 1 to recruiter within 6 months of employment). Predictable schedule (sometimes the hours aren't great, but you will pretty much always have the same days off unless they restructure your whole shift and you will know this change is coming ahead of time). Lots of Overtime available if you want it, but no pressure to take it if you don't the Company is constantly trying to make an effort to give back to employees and is constantly working on new ideas to do more for the employees. I have worked with some of the most supportive supervisors I have ever had in my professional career here at Consumer Cellular. Pay is not bad for entry, and its pretty easy to meet metrics if you take the coaching seriously/work hard. 100% paid medical/dental/vision coverage for the employee (company will pay monthly premiums for insurance, you still need to pay co-pays etc) Potential for monthly bonus (not always easy to get a lot but usually can get some). Most teams are very close and there are a lot of resources (I had no prior call center or technical support experience and still was fine).