Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
2w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly supportive staff and peers

Cons

Better troubleshooting training felt very overwhelmed

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Consumer Cellular Response
1mo
Thank you for taking the time to share your feedback and for recognizing the supportive peers and team environment at Consumer Cellular. We’re proud of the culture our employees help create each day. We also appreciate your honest feedback regarding troubleshooting training. We understand that learning new systems and supporting customers can feel overwhelming at times, and we continuously review our training programs to ensure employees feel confident and supported in their roles. Feedback like yours helps us identify opportunities to improve the onboarding and learning experience for future team members. We wish you all the best in your future endeavors.
1.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is straight forward, role is basic

Cons

Pay is low, lots of stress on employees

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Consumer Cellular Response
1mo
Thank you for sharing your feedback and for being part of the Consumer Cellular team. We’re glad to hear that the role feels straightforward and approachable, but we also recognize that supporting customers day in and day out can be stressful at times. We never want our employees to feel like they are carrying that stress alone. Providing support, coaching, and resources to help our teams navigate challenging moments is incredibly important to us, and feedback like yours helps us continue focusing on where we can improve the employee experience. We also understand the importance of competitive pay and ongoing recognition for the meaningful work our CSRs do every day. Thank you again for your honesty and for the care you bring to our customers.
Viewing 4 - 6 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.