Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.6 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 69% of employees would recommend working at Consumer Cellular to a friend and 68% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

69% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Good Pay and room to move quickly" ((in 93 reviews)); "Benefits are great" ((in 87 reviews)); "Great people to work with" ((in 38 reviews)); "Work from home is convenient" ((in 29 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "The training is very poor to say the least." ((in 34 reviews)); "The supervisor are mean and don't follow the policies." ((in 31 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

3.0

May 11, 2026

Good benefits and pay, but management issues persist

Digital support specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay as well as WFH

Cons

Management and bonus structure changed after new management

Consumer Cellular Response

1mo

Thank you for taking the time to share your feedback and for the many years you spent with Consumer Cellular. A decade of service is meaningful, and we appreciate the contributions you made during your time with us. We’re glad to hear that our benefits, pay, and work-from-home opportunities positively impacted your experience. We also understand that changes in leadership and compensation structures can create challenges and shifts in employee experience. Feedback like yours is valuable as we continue working to ensure leaders communicate transparently, support employees effectively, and create a positive workplace culture during periods of change. We wish you continued success in your future endeavors.

1.0

May 11, 2026

Good benefits but poor leadership and communication issues

Call center supervisor

Recommend

CEO approval

Business Outlook

Pros

They have really good benefits. like medical, dental and vision. Their bonuses seem pretty good as well, if you can mange their constantly fluctuation goals.

Cons

Leadership basically has no communication skills what so ever. Senior leadership is unable to make decisive decisions which leads to uncertainty around what goals are set. There is also little to no documentation around process and departments are very siloed. So you can go ask another department their process to help make a decision about your team or you will literally get written up. They want you to go figure things out on your own but if you dont do it the way they want you to you will get written up? not sure how that makes sense to them but senior leadership also has the worst attitude i have ever had the displeasure of working with. no direction, no support, rude, and you will be punished for asking questions. i was miserable.

Consumer Cellular Response

1mo

Thank you for taking the time to share your feedback and for the leadership you provided during your time with Consumer Cellular. We’re glad to hear that our benefits offerings positively impacted your experience. We’re sorry to hear that you experienced frustration related to communication, process clarity, and leadership support. As our organization continues to grow and evolve, clear communication, cross-functional collaboration, and documented processes are areas we continuously work to strengthen. We also recognize how important it is for leaders to create an environment where employees feel supported, respected, and comfortable asking questions. Feedback like yours is valuable and helps us continue evaluating how we can improve the employee experience across teams and leadership levels. We appreciate your candid perspective and wish you the very best moving forward.

2.0

May 8, 2026

Easy job to learn, but limited advancement opportunities

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to learn the job

Cons

Felt like they wanted to keep me in the same position with no steps for better opportunity!

Consumer Cellular Response

1mo

Thank you for sharing your experience and for the time you spent with Consumer Cellular. We’re glad to hear that you found the role approachable and easy to learn, as creating a supportive onboarding and training experience is important to us. We’re also sorry to hear that you felt limited in your growth opportunities. We know career development and feeling supported in taking the next step are important parts of the employee experience. At Consumer Cellular, we strive to promote from within whenever possible and provide employees with opportunities to grow into new roles across our organization. Feedback like yours helps us continue evaluating how we communicate career paths and support employees in reaching their goals. We appreciate your honest feedback and wish you the very best in your future endeavors.

Viewing 7 - 9 of 809 Reviews

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