Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 95 reviews)); "Good Pay and room to move quickly" ((in 88 reviews)); "Great people to work with" ((in 35 reviews)); "Benefits are great and ability to work from home." ((in 34 reviews)); "> Good bonus when you are in leadership positions" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "Training is poor, performance standards stressfully high" ((in 39 reviews)); "The supervisor are mean and don't follow the policies." ((in 30 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

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Consumer Cellular

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

809 reviews

5.0

Aug 2, 2018

rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

unlimited overtime, bonus, easy to move up

Cons

some people that are managers should not be

5.0

Jul 23, 2018

Its a real job in Call Center work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you are looking for a real job in Call Center work, this is it. Excellent medical package, paid for btw. Retirement, matching 401k, Life insurance. Management is generally supportive and will invest in you if you invest in them.

Cons

Some of theTeams are better than others, but that is always the case anywhere you go. It can take some time to find the right fit. Also, dont miss time on your first 90 days or you will be terminated. Probably not the best place to work if you have weekly medical visits that would require you to miss work.

1.0

Jul 18, 2018

Training is a laugh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I took the job because of the pay seemed like a good place to work. Pay is ok. Think it should be better.

Cons

I’m not even though training and I’ve already thinking of looking for something else. HR staff is unprofessional and doesn’t even act like they know anything about the medical plans or anything. No point in asking questions because they just look at it the person and say can you take over I don’t know how to explain it. As HR personal you should know the benefits you should be able to answer our questions. Don’t get me started on the trainers they are a piece of work. They either ignore your questions or say we will talk about it later. I feel like I have learned anything and already being thrown on the phones. Very disappointed. You got to do something about training.

Viewing 613 - 615 of 809 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Oklahoma City, OK

Remote Inbound Sales Representative - Phoenix Valley

Customer Engagement Supervisor (Inside Sales)

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rep

Its a real job in Call Center work

Training is a laugh

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