Pros
good money, great bennefits, own work cubicle and computer, free food
Cons
Customers verbally abuse you and you are told to just listen, even if that means you arent able to troubleshoot or keep the call as short as possible, helping individuals who are on average 80-90 years old work cell phones and are supposed to rush them and hurry through the call, get into trouble for asking someone to repeat themselves once, constant criticism and no recognition, poor training, management acts annoyed when you ask for help, you are told to listen to individuals that call in and are sexist and wont let you help them, get into trouble and talked to for waiting 10 minutes to speak at all, and then are told your talking over the customer when you waited for them to finally pause, will get into trouble with management for pausing for 5 secs to make sure customer is done talking. the work sucks, the pay and bennefits are the only positives, i often got frequent headaches from abusive customers screaming and insulting me constantly, everyday, one after the other.