Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"They pay and benefits was good." ((in 93 reviews)); "Good Pay and room to move quickly" ((in 87 reviews)); "Great people to work with" ((in 33 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "> Good bonus when you are in leadership positions" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "Not understanding about time off." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

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Consumer Cellular

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

809 reviews

5.0

Feb 19, 2017

Was looking for a job, found a career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Every company says they care about their employees. Every company has a set of values written down somewhere and brought out for PR and recruiting events. Consumer Cellular is one of the few that feels like they actually live their values, and they really do care about all of us. Every win for this company is a win for its employees, whether it's in the form of bonuses, or paid lunches, more flexibility in work hours, or promotions. We share their success with tangible benefits. I only planned on working here as a second job, but after seeing how much I liked the work, and the people, and how much I respected the company, I decided to stay. Since starting a little over one year ago, I've had 4 promotions, so there is a lot of room to grow here.

Cons

I only wish there was a center closer to my house!

5.0

Feb 17, 2017

A call center, yes, but the coolest call center to work at EVER!

Team support specialist

Recommend

CEO approval

Business Outlook

Pros

You get GREAT pay, an AWESOME benefits program encompassing your vision, dental, life, AND health insurance, AMAZING support staff, and best of all OPPURTUNITY to let yourself grow and explore the different roles this outstanding company has to offer. With a culture based on an idea of 'happy employees make happy customers', what's not to love?

Cons

This is indeed a call center. You get that grumpy fellow who feels he's been wronged on his bill or something from time to time. You have monthly metrics to meet, meaning your performance on the phone is measured and analyzed. You have to be able t shake your failures off and get back in the game and give yourself a fresh start to overcome those challenges. But not to worry, remember that amazing support staff I mentioned? They'll be with you every step of the way.

5.0

Feb 17, 2017

Customer Account Advisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hours really fit your schedule. The training is easy. The work is simple. All you have to do is show up on time and do your work

Cons

Grumpy customers. Strict about punctuality.

Viewing 685 - 687 of 809 Reviews

Jobs at Consumer Cellular

Remote Customer Representative - Phoenix Valley

Remote Customer Representative - Oklahoma City, OK

Remote Customer Representative - Louisville, KY

Remote Inbound Sales Representative - Oklahoma City, OK

Retail Store Manager - Fresno, CA

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Was looking for a job, found a career

A call center, yes, but the coolest call center to work at EVER!

Customer Account Advisor

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