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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.6

      69% would recommend to a friend

      (809 total reviews)

      Ed Evans

      71% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Reviews by job title

      809 reviews
      5.0
      Oct 8, 2018

      Sr. CAA

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, good pay rate, free health insurance and room to grow within the company

      Cons

      Not enough employees in the morning shifts customer will complain about the hold time it takes 25-45 mins to get to a rep.

      4.0
      Oct 8, 2018

      So far so good

      Senior customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's sales and troubleshooting. It's the least pressured sales job I have ever had. It's not cold calls. People are calling you because they heard about it wether it would be from a commercial or aarp magazine. It's general troubleshooting for older or technology challenged individauls. If you love helping your grandpa or your grandma setting up or fixing their phones then this might be your alley. They really take time to train you and want you to be as knowledgeable as possible with the products offered by Consumer Cellular.

      Cons

      Wish we could skip breaks to leave earlier.

      5.0
      Oct 8, 2018

      Overall Review

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. Great work atmosphere . Room for growth. I've worked for a lot of different call centers in the valley and Consumer Cellular is somewhere where you can have a career.

      Cons

      Sometimes dealing with elderly people can be rough but overall there way more positive experiences than negative.

      Viewing 769 - 771 of 809 Reviews
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      ReviewsConsumer Cellular reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.