Consumer Cellular reviews

3.6

69% would recommend to a friend

(809 total reviews)

Ed Evans

71% approve of CEO

68% positive business outlook

Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
3.0
Feb 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Profit sharing, 401k, medical. In terms of pay and benefits one of the better call centers in Portland.

Cons

As an employee of two years I was expected to do collections, sales, and technical support and deliver the same stats I did when I was strictly doing sales. You can't maintain high quality and shotgun your calls through the queue.

4.0
Jan 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Excellent training, lots of different shifts

Cons

The adherence and time thing going on is rather Nazi like. If your sick and they warn you in training you are going to be sick since it's a call center if you miss more than one day your out the door. The atmosphere is always like this could be your last day no one ever feels comfortable. The cameras around the building for security make you feel insecure cause big brother is watching and the monitoring is so intense it's scarey. Serious trust issues going on. 30 minute lunches really this is 2014 its not the gravel pit in the Bedrock, you cannot go to a McDonalds for food, you barely get your lunch eaten when you have to go back to your desk. A healthy environment would give people time to eat and even digest there food, maybe people would be healthier having time to eat and maybe get 20-30 minutes of exercise walking around the building? It's sales people reward people for sales the bonus business is a cop out to avoid paying commissions. All the qualifications to earn a measly extra $500 bucks geez it's not worth it the hassle or the struggle. Supervisors telling employees "Its a bonus the company does not have to offer anything basically tells employees you do not want to offer anything so don't, pay a better hourly wage to all temps and perms and keep the bonus for your own pockets. Starting pay should be $15 an hour especially in Oregon think folks where can you rent a place to live on $13 bucks an hour in this town.

Viewing 793 - 795 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.