Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"They pay and benefits was good." ((in 92 reviews)); "Easy and good pay loved it" ((in 89 reviews)); "Great people to work with" ((in 41 reviews)); "Work from home is convenient" ((in 31 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 21 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "The training is very poor to say the least." ((in 38 reviews)); "The supervisor are mean and don't follow the policies." ((in 29 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

809 reviews

3.0

Jul 6, 2015

Don

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Good pay & benefits, fun work environment, lots of potlucks & holiday activities, relatively easy job, great customers, independent work with team-oriented activities.

Cons

EXTREMELY STRICT ATTENDANCE POLICY, favoritism, promotes "work/life balance" but doesn't account for illness, emergencies, previously planned trips, etc., mainly elderly customers with zero concept of technology which makes tech support excruciatingly difficult at times, no retail stores for customers to go to for hands on help/training with their devices.

5.0

Jun 24, 2015

GREAT COMPANY - TRUST ME, no really TRUST ME

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits (401K, Profit Sharing, Monthly Bonuses, 100% paid medical/dental/vision) Great Company (rated best companies to work for) Managers and Supervisors are understanding and flexable Professional Environment (managers and supervisors give you room to do your job) Not so strict attendance policy (not really strict, don't know what the other people are thinking) Advancement opportunities (can be promoted based on attendance and experience/skill) Easy to obtain metrics (every call center has these) Lots of PTO and UTO available to take time-off

Cons

Don't believe all of the negative people. The attendance policy isn't so strict nor are the managers/supervisors evil people. Also the advancement opportunities are there if you want them and overall the office environment is supportive. I've on numerous occasions been given great feedback/advice from management/supervisors or my co-workers.

Consumer Cellular Response

11y

We're glad to hear that you've been getting good feedback from your supervisors. Employee growth and advancement is very important to us, so we work hard to give all of our employees the tools they need to succeed. Thank you for the review!

3.0

Jan 27, 2015

It was pretty awesome

Customer service representative iii

Recommend

CEO approval

Business Outlook

Pros

They have a great benefits health, dental, and vision! Pay was pretty high for a call center, employee appreciation days where they buy the whole building lunch from some restaurant then the higher ups service it to you! Chances to advance are pretty high. They have set pay raises from how long youve been there. Plus they give you Christmas cards with money inside (amount depending on how long youve been there)

Cons

Training is pretty fast, they throw you on the phones right away. Some supervisors are pretty rude and could care less about their reps on their team. occurrences add up fast. They count an occurrences against you for everything. If your a min late from break...guess what? You get a half of occurrences. Call mentoring is lame they mark you for the littlest thing! If you don't have a supervisor willing to go to bat for you, than your overall call scores will fail you which will make you go on a probation and they mess up again on your call scores. You'll lose your job. The people mentoring the calls do make mistakes and if the your sup doesn't dispute your score your SOL.

Viewing 82 - 84 of 809 Reviews

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