Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Easy and good pay loved it" ((in 89 reviews)); "Benefits are great" ((in 89 reviews)); "Great people to work with" ((in 35 reviews)); "Work from home is convenient" ((in 31 reviews)); "Great bonus structure" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 60 reviews)); "Unethical and inadequate training" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 29 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

1.0

Apr 15, 2024

As if it couldn't get worse!

Supervisor

Recommend

CEO approval

Business Outlook

Pros

None, as stated in my previous review.

Cons

The management team provided me a Consumer Cellular phone and they paid for the bill since it wasn't my responsibility to pay for a work phone...I left the company in June on 2023. Fast forward to April 2024, i get a bill for the work phone they provided me. So, they never cancelled the phone they were paying for (let's LOL together at the wasted expense...yall ur bonuses are probably not as big as they should be because they're expensing phones and equipment that they have back). And two, I called to get them to cancel it since it's not my property or responsibility (you're welcome) and they wanted me to pay the cancellation fee. Lets LOL together again. They're quite literally leaving themselves wide open for a lawsuit.

2.0

Mar 12, 2024

True experience

Call center associate csr-1, ii, and iii

Recommend

CEO approval

Business Outlook

Pros

Good benefits Nice environment Decent pay

Cons

Unrealistic Metrics - to high as your mostly dealing with the elderly, disabled population which can make handle times high.

1.0

Feb 27, 2024

AWFUL!!!!!!!!

Virtual customer service representative

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing at all is positive about this company

Cons

Major downsides are not being able to use sick time, floating holidays, pto. Your child can be sick on the hospital bed but they don’t care. You, yourself, could be on a hospital bed as well but they don’t care. Save your time, stress, and headaches. Don’t work for this company. On top of that awful part. Training is horrendous. They do not train; they have you rely on articles called KB to learn the job. They give you the bare minimum of the basics of the company. But they don’t “teach” you. And then they get mad at you and dock your performance because you are uneducated. Good luck

Viewing 94 - 96 of 809 Reviews

Jobs at Consumer Cellular

Remote Inbound Sales Representative - Oklahoma City, OK

Remote Customer Representative - Louisville, KY

Remote Customer Representative - Oklahoma City, OK

Remote Customer Representative - Phoenix Valley

Remote Inbound Sales Representative - Oklahoma City, OK