Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Easy and good pay loved it" ((in 89 reviews)); "Benefits are great" ((in 89 reviews)); "Great people to work with" ((in 35 reviews)); "Work from home is convenient" ((in 31 reviews)); "Great bonus structure" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 60 reviews)); "Unethical and inadequate training" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 29 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

1.0

Jun 11, 2024

5-Week B2B Phone Training Program: A Balanced Assessment of the Pros and Cons

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-The opportunity to work directly with customers and develop communication skills. -The chance to learn and grow in a fast-paced and dynamic environment.

Cons

-Limited training period, leaving new representatives feeling overwhelmed and underprepared. -Inadequate knowledge base that is difficult to navigate, leading to wasted time and frustration. -Unreliable HelpQ team that may not provide timely or effective assistance.

1.0

May 26, 2024

Nope

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nope absolutely not. Working from home is the only perk

Cons

Terrible trainers and training management, They fire the ones with good numbers you have no job security your numbers don’t count for anything no matter how good they are. It’s a popularity contest and if you’re not favored they apparently fire you. Managers have no patience or empathy. (I got a write up for coming in 2 hours late one time due to hospitalization with doctors notes, was told “we don’t accept or care about doctors notes”. There was no verbal warning first either. Just straight to write up.

Consumer Cellular Response

2y

Thank you for telling us about your experience. We're very sorry to hear that you felt unseen and unvalued. We value you and believe that happy employees make happy customers. Our leaders receive ongoing training in effective communication so we can continuously improve and remain a best place to work. While performance is important, we value doing the right thing even more. Sadly, the numbers alone don't always tell the whole story. But we always seek to communicate first and provide agents an opportunity for correction. Our employees are our greatest resource and we want everyone to be successful.

1.0

Apr 24, 2024

High stress job equals high turnover

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was during early covid that I started working here and they would not allow us to work from home. A lot of older employees should have been allowed to work from home, especially when people started dying every day. No caring environment here. Avoid like the plague!

Cons

Please see above answer. If a pandemic does not bring out the humanity that a company has, why work for them.

Viewing 91 - 93 of 809 Reviews

Jobs at Consumer Cellular

Remote Inbound Sales Representative - Oklahoma City, OK

Remote Customer Representative - Louisville, KY

Remote Customer Representative - Oklahoma City, OK

Remote Customer Representative - Phoenix Valley

Senior Wireless Retail Sales Expert - Mason, OH