Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Easy and good pay loved it" ((in 89 reviews)); "Benefits are great" ((in 89 reviews)); "Great people to work with" ((in 35 reviews)); "Work from home is convenient" ((in 31 reviews)); "Great bonus structure" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 60 reviews)); "Unethical and inadequate training" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 29 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

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Consumer Cellular

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

809 reviews

2.0

Jul 1, 2019

It's okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great customer service, friendly employees

Cons

Stats are hard to achieve as most of it is based off average calls per hour and sales, a good majority of calls are troubleshooting phones for elderly people and having to explain how to use it which takes time so keeping CPH high is rough, sales calls are the best way to get new customers but they are few and far between so the expectation is to get sales on existing accounts which most customers are elderly and alone so they are not looking to have a second active line on their account and often get annoyed when asked

1.0

May 22, 2019

Not worth it

Caa3

Recommend

CEO approval

Business Outlook

Pros

After 32 hours the time is overtime.. oh wait they changed that

Cons

The companies standards are horrible. If you don’t meet you’re metrics you're up a creek. One of those metrics being VOC voice of the customer. 8.1 voc so say you have angry customers who you helped and there was nothing you could do like send them a free phone, pay there bill, ANYTHINHG that is beyond you’re control they give a bad survey you pay for it no bonus, which now is even harder to reach. You may have those few understanding and adult acting customers but I’ve never been so disrespected by so many customers in my life. All the cons and changing pay structure and metrics make it depressing to go into work.

2.0

Mar 6, 2019

A still Hell

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Somewhat okay shift selection Some helpful/ kind Team members Parking

Cons

Very strict attendance (not just in training) Poor communication with management Quick training No manager is consistent with call scoring rules. Most managers are not on the same page with rules for their teams. Monthly scores are weird Calls are back to back all shift

Viewing 109 - 111 of 809 Reviews

Jobs at Consumer Cellular

Senior Wireless Sales Expert - Las Vegas, NV

Retail Store Manager - Fresno, CA

Retail Store Manager - Amarillo, TX

Retail Store Manager - Webster, TX

Learning & Development Reporting Specialist

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It's okay

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A still Hell

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