Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 98 reviews)); "Easy and good pay loved it" ((in 88 reviews)); "Great people to work with" ((in 35 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "This Company believes happy employees make happy customers!" ((in 19 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "The training is very poor to say the least." ((in 37 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 14 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (809 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews

1.0

Jan 21, 2016

They've crumbled from what they used to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The benefits are good if you do not have a family, they are paid 100% for the single employee. The company in general has a good mission and a good target.

Cons

The call center in Redmond is what makes the company fail. From as long as I was there, they were always trying to reinvent the wheel for what works for them. They used to have an open door policy where you can talk to the call center managers/senior supervisors, but that went way along the wayside. Communication from top down is the worst that I've ever been a part of. I would imagine that is because the call center managers believe that they are rogue and want to insist upon doing everything different than what the company asks of them. The turnover rate is probably more than what T-Mobile was before they left the building. The Supervisors have become a joke. If you can make it in the Supervisor training program, good luck staying on if you aren't in with the managers. It's a dog eat dog environment because everything comes from the COO, and this is truly detrimental to a growing company. Leadership doesn't take feedback, but they are quick to give you feedback when you do something wrong.

1.0

Jan 19, 2016

Teamwork is not present here.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It was nice of them to come and move into the old T-Mobile building in town and to raise up the pay for Customer Service Representatives. The owners are also really trying to make it fair to the employees by adjusting goals when they are too lofty to achieve.

Cons

The local leadership states that they have an open door policy and that you can come to them with any feedback without retribution but that is not the case. If you suggest or comment on something that you feel is not working locally in that call center you will be suspended or fired for another reason. Once you give feedback that you are not going to go along blindly with every change that they locally want to make that is not company wide, you might as well put your notice in to quit. The HR department will claim to be there to protect you but they are clearly there to protect the company. The local leadership can say whatever they want and expect their supervisors to not mirror that behavior, they also have instilled a very "cut throat" competitive mentality in their supervisors making them a very difficult group to work for and causing a hostile work environment. During most of the meetings with supervisors, the local leadership was very sarcastic and non motivational. They will say that they are not micro managers but they truly are in a passive aggressive way. The culture in Redmond does not create trust but it does create fear. They also already know who they want to promote before it happens so if you are not one of those folks that has been "ear marked" for promotion don't bother to apply.

4.0

Jan 2, 2016

mixed bag...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-great training (some would think *too long* for CSRs) -Great supervisors with good advice, consistent feedback. -fun environment, great benefits, meet fun coworkers, great company overall.

Cons

-sometimes really long que lines, people waiting on hold for 20+minutes, policy changes, weird hours.

Viewing 133 - 135 of 809 Reviews

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