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ContactUS Communications

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ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)
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Trevor Friesen

52% approve of CEO

46% positive business outlook

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews
1.0
Sep 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Only pro was that we were not on camera

Cons

3/40 of our training class made it to production. After 2 months production we are told we are getting a refresh training. It was the exact same training with a whole new group of people. And new supervisors. The supervisors had no clue how to service our client. Myself and the 2 others had wayy more education on the client yet we were not offered supervisor positions. Complete bs.

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ContactUS Communications Response
1y
We hope this message finds you well. Thank you for taking the time to share your thoughts and experiences with us on Glassdoor. We value your feedback, and we take all comments seriously as we strive to create a positive work environment for our employees. We are genuinely sorry to hear that your experience with us has not met your expectations, and want to express our appreciation for your candor. Constructive feedback is crucial for us to identify areas that may require improvement and take meaningful steps toward enhancing the overall employee experience. To better understand and address your concerns, We would appreciate the opportunity to connect with you directly. Your insights are valuable, and your input will contribute to our ongoing efforts to create a workplace that is both fulfilling and supportive. Please feel free to reach out to our Human Resource Department directly at HR@contactusinc.com to schedule a time for a conversation. Your perspective is important to us, and We are committed to ensuring that we address any issues you may have encountered during your time with us. Thank you once again for bringing your concerns to our attention. We look forward to the opportunity to learn more from your experiences and work towards making positive changes.
1.0
Jun 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Constant overtime due to low staffing

Cons

! Company only offers a week of training even when agents are open with the fact that they are not ready ! My first week there were so many IT issues less than half of us made it to the floor ! There are employees here over a year only making $12.50/hr in positions higher than me ! IT can take over a day to call you back, and when they do they state that they fixed the issue and you have the same issue the next day ! We have to take credit card payments and our black out never works and then we have to tell our sup and every time and then they have to have the call deleted … but then our sup goes to pull a call and says none of our calls are recording . I don’t know a lot but this sound like a huge legal issue ! All of leadership get fired, goes missing, or disappears ! You can always feel the tension … do not work here

1.0
Apr 7, 2022

Run the other way

Recommend
CEO approval
Business Outlook

Pros

If you work here outside the call center your job is a piece of cake.if you work in the call center expect little to no training, long hours and little pay.

Cons

Bad pay, long hours. I’d also like to point out that the president gives out gift cards to employees who leave positive reviews here in hopes they will drown out the negative reviews. We constantly got asked to leave a good review.

Viewing 34 - 36 of 190 Reviews

Glassdoor has 199 ContactUS Communications reviews submitted anonymously by ContactUS Communications employees. Read employee reviews and ratings on Glassdoor to decide if ContactUS Communications is right for you.